remote extension message waiting light 2

[datadump]

Ok, I've never set one of these up before so a bit confused. CEO has a vpn phone which is unique extension with bridged appearances of his normal extension. How do I get the voicemail light on the vpn phone? Bridged appearances work great but he doesn't get his voicemail light. Thanks.

 

[smokinjoe2938]

the name needs to be unique keep in mind so what extension is the voicemail built against?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[datadump]

Both extensions are a unigue name but I'm not sure why I even have to have a unique extension. I thought the whole point of a remote worker was so that they can have their extension at a remote location?

 

[smokinjoe2938]

I would have set it up for him to just hot desk his one extension but as I am not sure how it was set up in the beginning, when a message is left at the remote phone does system status see the new message

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[datadump]

I thought about hot desking but CEO doesn't want to have to "log in" and remember a password. CEO has a 9508 digital set at the office. Let's call it extension 1000. He also has a 9620L IP set at home. If I'm understanding the documention right, I should be able to enable his user profile for extension 1000 as "remote worker" to associate it with the ip phone. Otherwise, what's the point of having "remote worker" enabled if I'm just going to build a unique extension and hot desk both phones? I have the license.

 

[datadump]

To put it another way, user wants one extension and one mailbox. 1000.

 

[smokinjoe2938]

Then hotdesking is the way to go but he will need to log in to his remote phone when working from home, I believe this is also why he is currently having voicemail lite issues.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amriddle01]

Just use twinning and ditch the bridged keys, that's what it's for. They both have the same extn as far as users are concerned and both access/monitor the same mailbox, perfect

 

[datadump]

Ok, I will just hotdesk them and uncheck remote extension then. I guess that whole feature is just a marketing scam then? They make you buy a license you don't need? Thanks for your help. Have a star.

 

[amriddle01]

There is no licence for VPN phones though.... and as I said, use twinning

 

[smokinjoe2938]

just make sure the boss knows that a twinned phone extension can not be called directly only the number it is twinned to

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[datadump]

Sweet!! I just tried the twinning feature and it works perfectly. That's EXACTLY what I was looking for. Thanks all for your help!

 

[amriddle01]

Cool

 

[datadump]

Hey amriddle01, well I found an issue with the twinning and I'm hoping I am just overlooking something. It seems when the vpnphone (model 9620L) is unplugged from the internet, the CEO's calls, bothe external and internal, go straight to his voicemail. If I plug the phone in, all works well. Any thoughts? Thanks

 

[amriddle01]

Twin it the other way, so the VPN phone is the slave of the other (I thought that's what you had already done), the normal operation shouldn't be reliant on the VPN phone working in that setup

 

[datadump]

I thought that's what I had done too. So here's my setup, albeit with fake numbers:

CEO has a digital 9508 set, extension 1000. He has a DID 555-1000. That 555-1000 rings not only on his extension 1000 but two secretaries as well by way of bridged appearances on their extensions, 1200 and 1400. That has alway worked well.

I came along and built an IP extension 2000 and checked off "allow remote extn".

I then built a user for 2000 named "vpnuser". It has "enable remote remote worker" checked off.

Then after your guidance, I went to the CEO user mobility tab for 1000 and checked off internal twinning, where it says "twinned handset", I entered 2000. I also checked off "twin bridge appearances" and "twin line appearances".

When I plug the vpn phone into the internet , it comes up looking just like extension 1000, which is perfect. But as soon as I unplug it, all of 1000's internal and external calls route directly to 1000's mailbox.

Are you saying I should actually go to 2000 and twin handset 1000? Or maybe I should do both?

 

[Telecomboy]

I ran into this recently, mobile twinning isn't supported when using bridged appearances:

Mobile twinning is only applied to normal calls. It is not applied to:

· Intercom, dial direct and page calls.

· Calls alerting on line appearance, bridged appearance and call coverage buttons.

· Returning held, returning parked, returning transferred and automatic callback calls.

· Follow me calls.

· Forwarded calls except if the user's Forwarded Calls Eligible for Mobile Twinning setting is enabled.

· Hunt group calls except if the user's Hunt Group Calls Eligible for Mobile Twinning setting is enabled.

· Additional calls when the primary extension is active on a call or the twinning destination has a connected twinned call.

 

[amriddle01]

Indeed, I did say to ditch the bridged keys. I didn't realise you had it bridged to a few different places either