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I had the same issue and firmware version 4.03.15 repaired the problem. You will need to contact your Nortel support vendor to upgrade the firmware.

Is voice being placed into a priority queue before entering the MPLS and is that priority the same when it reaches the branch? Are you having any call quality issues when calling station to station at the branch or the main site? If you have access to the Nortel ntp's...

Before you had the VoIP system installed was there a network assesment done between all locations? Just because someone says that it is working correctly does not mean that it is. If the problem does no occur on a consistent level and all of the media cards, signaling servers and call servers...

The infromation that I gave you was referring to the CallPilot on the larger systems. You should try and post this question in the BCM forum.

What version of CallPilot do you have? Your earlier post mentioned 37.00.95.22 is this on a BCM system? I have not work on the CallPilot for that system only the ones connected to PBX's (Opt's 11c,61c,81c).

I do not think so. You could try using remote text notification which will send a text message to the cell phone, or if you are using a blackberry device send a text message to the users email account. If using blackberry's you can create a contact and refernce the CallPilot address that sends...

You can program external numbers (cell phone, home phone number, etc) into the extension dn fields of the users mailbox for auto login. But when CallPilot outcalls to a user they must press one to login into their mailbox. Auto login will only work when a users calls into voice mail not when...

What type of phones are you using? If using M3904 model you will only need CTIA adapter. Parts that are needed NTMN71AA70,NTMN70AA70 and NTMN80AA plus serial cable for com port on pc.

For the i2004 phones all call log options (callers,redial and personal directory) are stored on the signaling server. See NTP # 553-3001-212 (Signaling Server) and 552-3001-365 for (IP Line Installtion) to setup.

Check in the mailbox class of service under Max Call Answering Message Length. Make sure that there is enough time in that setting to allow the complete fax to come thru.

If you already have the CallPilot up and running it should take no more than 4 to 6 hours. The migration guide has all the processes that you will need.

Do you have ESA turned on in programing? Login to PBX and go to LD 24 and prt ESA. If ESA is programed then if you dial 3(AC1) and 11 then the call we go out as soon as the second 1 is dialed. With ESA turned on you have 3 digit access to reach emergency services. NTP# 553-3001-313.

Go to LD 37 and enter "stat tty" the tty that is connected to your SEB is most likely disabled. Re-enable tty's that are disabled.

Does anyone know if this system can be networked to a Nortel with H.323 trunks? System was installed in 2003.

The subject field in text notification cannot be changed at this time in Rls 4.0. Maybe in the future if there are enough request to Nortel.

Did you delete the XMWK key without deleting the DN key. If you try to do both at the same time and the DN key is before the XMWK key then it will fail. You have to make the change in two steps.

SCH1213 DN cannot be deleted until the associated XMWK key is deleted. Action: Delete the XMWK key first. On the set you are trying to change restore whatever key had the DN that was associated with the XMWK key. Then find the key labeled XMWK delete that first then make you original change.

In LD 137 type in SDID. That might give you the information that you are looking for.

Check in LD 22 PARM settings ERRM see below. ERR, BUG and AUD should appear next to prompt ERRM. REQ prt TYPE parm PARM LPIB 1000 HPIB 1000 500B 500 SL1B 160 NCR 2000 MGCR NULL CSQI 250 CSQO 250 TUBO NO CFWS NO PCML MU ALRM YES ERRM ERR BUG AUD

Check LDN_DATA in LD 21 make sure LDN0 has an entry next to it.