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  1. stownsend

    Can you use the 56XX or 96xx Phones as a SIP Phone to another SIP System?

    We are looking to switch away from the Avaya and go directly to a SIP ISP, though wanted to know if we could use a SIP firmware on the Avaya 5610 or the 96xx series phones to connect directly to a SIP Provider? Looks like they Support SIP with the SIG options, though I have not found much about...
  2. stownsend

    Intercepting calls using Incoming call routes and CLI

    We have logging on (Not Monitor, we can set that up later today) Logging shows: 2019/09/23 09:33:59,00:00:01,0,9<Button CLID: 5556661212>@<IP Of SIP Proivider>,I,*829,<Called Number: 5555551299> We have 2 Incoiming call routes, One that is 55555512XX, so anything in the 100 number DID Group...
  3. stownsend

    Intercepting calls using Incoming call routes and CLI

    We are having trouble setting up an incoming call route to only intercept a certain number when that number calls in. Details ; We have a Help Desk security button. When this button is pressed, it dials XXX-XXXX and that sends alerts out for response. We had a situation where a private party...
  4. stownsend

    Email Initiated Outcalling list?

    I have a Mobile Device that when I press a Button it sends an email. Press and Hold, sends a Different email and double press sends a 3rd email. I want to capture these emails and then have the Avaya Call people depending on which email it gets. Is there a way to have the Avaya IPO 500 v2...
  5. stownsend

    Avaya IP Phone 9611G

    Looks like these were connected to a CM System with v4.5.2 firmware (not sure if SIP or not) I got the 6.6.4 (which includes 6.6.1) and was able to upgrade those to units to 6.6.4 and it connects to the IPO system After the 6.6.1 -> 6.6.4 upgrade they function normally. Thanks!
  6. stownsend

    Avaya IP Phone 9611G

    I have 8 of the model 9611G phones. I have provisioned 6 of them without issue. Two of them are giving me a bit of trouble. I have powered on these 2 phones, and at the prompt, hit * to enter the mute CRAFT # command and then proceed to clear the phones. Upon reboot, it takes me to the screen...
  7. stownsend

    TAPI3 v1.0.7 Install on Fresh Windows 10 Pro v1803 does not work?

    When we go to the Avaya IP Office TAPI2/3 Service Provider in the Phone and Modem Control Panel, it shows the Correct Switch IP, User and password. Its when we bring up the Dialer it gives us an Error message saying it cant find any Devices it can use to make calls. Selecting Tools/Connect...
  8. stownsend

    TAPI3 v1.0.7 Install on Fresh Windows 10 Pro v1803 does not work?

    We uninstalled TAPI3 and installed TAPI2 and we get the Same Error. )-:
  9. stownsend

    We are Adding more Offices - Upgrade IPO 500v2 to Hosted or VM or?

    I wanted to be sure I had good Intel on the project before I engaged them so I knew what questions to ask, etc. Thanks!
  10. stownsend

    Twinning

    We have a Shortcode to Dial a Cell number. Then we have a User setup outside the Extension lists that Forwards to that Short code. Then we have a Group setup with the users that Forward to the ShortCodes. Then we Twin to the Hunt Group Extension. We also wanted to be able to have users Cells...
  11. stownsend

    We are Adding more Offices - Upgrade IPO 500v2 to Hosted or VM or?

    That’s not good, we probably have 150+ 56xx and 46xx sets. Does the SE R11 support the 56xx and 46xx phones? What phones does the hosted version support? I’m assuming I can have a hybrid setup where I have the new offices hosted and the existing on SE and run SCN between them? Then phase out...
  12. stownsend

    We are Adding more Offices - Upgrade IPO 500v2 to Hosted or VM or?

    I've gotten the go-ahead to remove the old Shop Analog lines from our IPO 500 v2 R9.1 system and go all H323 sets which means we should be able to get rid of the IPO 500v2 Chassis and use the Hosted or Server (VM) version of the IPO Software. We have four Offices that have 100MB Connections...
  13. stownsend

    96xx VPN with ASA 5506

    We have several 5506 units that make the VPN Connection to the Corp Office and then just have the 5610 Phone (We do not have any 96xx) at the remote office connect though the 5506's VPN Connection. So the Phone itself is not doing the VPN. The ASA 5506 is connecting to a ASA5525 at the head end...
  14. stownsend

    TAPI3 v1.0.7 Install on Fresh Windows 10 Pro v1803 does not work?

    Anyone have issues with the TAPI 3 Driver with Windows 10 Pro v1803 Fresh Install? We have been using the TAPI3 v1.07 Driver with Windows 10 Pro 1703 with no real issues. Though on Fresh installs of Windows 10 Pro v1803 (The Spring 2018 Update) The Dialer App does not see the Avaya TAPI driver...
  15. stownsend

    Maxheadroom Stuttering voicemails

    Different Source and destinations are experiencing the issue. Sources can be internal or External. Destination is both Groups and Direct dial Extensions (internal or externally called).
  16. stownsend

    Maxheadroom Stuttering voicemails

    We have never been able to reproduce the issue on purpose, Internally or Externally. I just Confirmed, that Call in the Sample Above was Internal, no SIP Provider. Though it was from a Remote Office that has a 100Mb Ethernet Connection between the two Offices. No NAT between them, they are...
  17. stownsend

    Maxheadroom Stuttering voicemails

    IPOffice 500v2 R9.1 One of every 6 or so Voicemails we get comes out stuttering like the Old Max Headroom character. I'm not sure if its the IPOffice VM Pro server or the SIP Provider that is causing this. Here is a Sample of the VMs we get. Is this the VMPro server causing it or is it from...
  18. stownsend

    TFTP Error: File Not Found after loading 46xxSettings.txt

    I have a 5610SW Phone that does not seem to want to boot. It Loads x10d01a2_9_1.bin Gets DHCP Address Loads 46xxupgrade.scr Loads 46xsettings.txt then comes up with the TFTP Error: FILE NOT FOUND. We have many other 5610/5621/4610 phones that all work fine. I did the RESET# and that didn't...
  19. stownsend

    SIP Trunks and Fax Machines

    We've had nothing but issues with Faxing over SIP. We have a Fire Alarm with Similar Issues when it does its Calling back to the mothership. We ended up getting a Couple of VoIP 'POTS' lines form a Cable Modem carrier and then Jacked those two lines into the IPOffice System and the Fire Alarm...
  20. stownsend

    VMPro 9.1.1.0 Build 3 Backup Server Died - SysPrep Primary? Rebuild? Or?

    We have 2 VMPro Servers both v9.1.1.0 B3 talking to a IPOffice 500v2 R9.1.1.0 Build 10 The Backup VMPro Server VM Died. Long story, but it does not boot. We are looking to restore it from a backup, though in the event that does not work what are my options? Make a copy of the Primary VM and...

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