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I have had instances where when a user is not a member of a hunt group, the user cannot affect the service modes using the pre-programmed button, as compared to the shortcode. I just always put them in if they need to change the service mode, and disable them in the User List if necessary so...

Are the extensions that want to set the group out of service members of the Hunt Group? "When you do things right, people won't be sure you have done anything at all.

Just checking some of the obvious ones, after entering the Shortcode, you are pressing 1 to listen, 2 to record and 3 to save, correct? Can you press 1 to listen and hear what you have already recorded? Have you tried building a new Auto Attendant? When you do the recordings, you don't want to...

I usually set a Variable Routing action. Set it to $KEY and put the entries that I want to route differently in the list. Then I connect No Match to the Transfer for extensions, and send the others wherever I want to. Connect the 2?? Touch Tone to the Variable Routing action instead of the...

Cool. Trace it while using the code with a comma. Make sure you have your ISDN Tx and Rx layers selected. "When you do things right, people won't be sure you have done anything at all.

What is requesting the code? The IP Office or the PRI? Can you get a trace of the attempt? "When you do things right, people won't be sure you have done anything at all.

Try 1xxxxxxxxxx,zzzz Make sure the comma is used between the number and the code. The system will not generate DTMF on the call until after the pause. "When you do things right, people won't be sure you have done anything at all.

Check the mouse settings. Make sure the pointer is not set on Snap To. It could be snapping automatically to the incoming window because the software queues that window up so a key stroke will activate. "When you do things right, people won't be sure you have done anything at all.

try using the recording code next to the spot where you assign the time profiles in the Auto Attendant setup. (It sound like you already were.) Make sure you do not put anything in the Recording Name field, leave it default at <None>. "When you do things right, people won't be sure you have...

The MCK is not technically supported on the IP Office. I have, however, managed to get a few working. They have all come from a Definity environment, previous to the IP Office install, and we used existing 6408/6416 sets. If you are trying 44xx series phones they probably will not ever work...

Also remember the drivers for the dongle (parallel and usb) are not supported on Windows 7 or Server 2008. You will need an XP Pro or Server 2003 machine. "When you do things right, people won't be sure you have done anything at all.

FYI, The customer finally looked at both sides of the VPN and found the far-end still had H323 and H225 inspection maps enabled. They disabled them and the calls started working correctly. Thanks everyone! "When you do things right, people won't be sure you have done anything at all.

I have had luck just entering the extension number under the user button. It seems to work. That way you don't have to go and change buttons on remote systems every time you change a name. "When you do things right, people won't be sure you have done anything at all.

If you want to try something before uninstalling, blank out the account info, and set the server to localhost. It is populating the field with cached information. It may work for you and actually stop the SMTP operation. "When you do things right, people won't be sure you have done anything...

The phones took upgrade via HTTP on the India site. I remotely accessed a machine on site and loaded Abyss web server and had them reprogram the phones to see it upgrade. They wouldn't take the upgrade across the VPN. The remote site is not using VLANs. There are only 10 phones and one...

It sounds like they have a paging solution of some kind that can digitally record set announcements and gets triggered to play on a ringing analog extension. Then they can hit a pickup button, while the caller hears hold music on the transfer. Could even be a transfer to a hunt group that can...

How many IP Phones are on the network? Are they on their own VLAN? Is there a router between the dedicated internet hit and the IP Office? "When you do things right, people won't be sure you have done anything at all.

Ok, so the pathping came back: C:\Documents and Settings\Administrator>pathping 192.168.95.93 Tracing route to 192.168.95.93 over a maximum of 30 hops 0 avayavm [192.168.200.151] 1 192.168.95.93 Computing statistics for 25 seconds... Source to Here This Node/Link Hop...

What are you getting in response on the phone when you try to call a 1xxx extension? Do you have a regular Appearance button on the phone (as compared to line appearance)? If not, set one and try accessing it directly to make intercom calls. Also double check your User and System Shortcodes to...

I ran into an instance where if the SMTP was EVER used, or the information populated in the SMTP fields of the VMPro, that the Voicemail Pro Service would still attempt SMTP actions. You may take a look at Debug and see if there are any SMTP errors or messages, there really shouldn't be if you...