weird issue with setting hunt group out of service scn 2

[phoneguy610]

i have 2 locations

location a has a pri and all the hunt group programming

location b has a huntgroup (programmed in location a) that is supposed to go to a night service (also programmed in location a) when the hg is made out of service.

I programmed these buttons in location b months ago and it had been working perfectly until today

all of a sudden non of the out of service buttons actually make the hg out of service.

the only thing that happened recently was location a was rebooted. besides that nothing.

they can still 4 digit dial across the scn.

i can put the hg out of service through manager but that is it. I tried reprogramming the button and rebuilding the hg but nothing,.

any ideas

 

[Shortcode]

Are the extensions that want to set the group out of service members of the Hunt Group?

"When you do things right, people won't be sure you have done anything at all.

 

[phoneguy610]

yes

 

[phoneguy610]

why would that affect anything anyway?

 

[Shortcode]

I have had instances where when a user is not a member of a hunt group, the user cannot affect the service modes using the pre-programmed button, as compared to the shortcode. I just always put them in if they need to change the service mode, and disable them in the User List if necessary so they do not ring.


"When you do things right, people won't be sure you have done anything at all.

 

[phoneguy610]

i do not believe that is the case here... i am scheduling a reboot for this evening, any other ideas would be much appreciated

 

[tlpeter]

Why is the group for location b programmed in location a???
You can program it in b and turn on advertising.


BAZINGA!

I'm not insane, my mother had me tested!

 

[phoneguy610]

i have it programmed in a with advertising on... is there a difference?


either way i rebooted the system and it is working properly now


curious as to why this happened though so i can prevent it from happening again

 

[kolob4all]

I found that if you I reboot one system in SCN sometimes another system stops receiving updates from it. So I made a rule for myself that if I need to reboot system in SCN and i reboot all together