Softconsole transfer issue when there is second call..

[rollfig]

Hello everyone,
My receptionist tell me about an issue that she have..when she answer the first call, and start to drag it to the appropriate department, and a second call came in before she finish her transfer, the transfer is done but with the second call and the original call return in green in the up left box..
It's like if the system toogle the calls..
First time i step into this one.
IPO 500V2 7.0(23) with USER 4.2(39)
All PRI line in IPO.
Any hints about this one?
Thanks

 

[Shortcode]

Check the mouse settings. Make sure the pointer is not set on Snap To. It could be snapping automatically to the incoming window because the software queues that window up so a key stroke will activate.


"When you do things right, people won't be sure you have done anything at all.

 

[NLPeterK]

@tlpeter No experience with that Doesn't even ring a bell to be honest