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Well, unfortunately the item that refurb supplies sell are just the plastic wedge pieces and not the plastic adjustable desk stand pieces. Any other ideas ? I only need 3.

A-ha ! Thanks very much ! The customer will be very happy !

hello, I have an IP Office customer who is using 5400-series telephones. He has a maintenance contract with Avaya but uses us for moves/adds/changes. He sent in (3) 5410 sets for replacement and when he did he included the desk stands that came with the phones. Well, when he received the three...

we are looking for a source for a replacement Intuity 8mb tape drive and new tape. Old Intuity version 5.1.33, current tape drive is a Seagate STT8000A, any help is much appreciated. Will consider going to a 20mb tape drive and tape if absolutely necessary if you have a source for those

Have you spoken to Altura Comm. Solutions ? 1-800-654-0715. they can help you to re-program it. There use to be a guy named jason in CAC who was responsible for all C/I programming and monitoring but I'm not sure who's doing it now.

Thanks anyway. I did some digging thru my garage and found the old files I was looking for.

Hello, I was wondering if anybody has developed a list or has seen a list posted somewhere that gives the part number and matching descriptions of the most commonly ordered/used cable (such as 4-pair PVC and Plenum, 25-pair,etc) cable connectors (switch tails, open ended, male ended, etc) jacks...

Try Plantronics.com. they have a search function where you can plug in system type, then model of phone and it will show you both wireless and corded headsets that are compatible.

Hello all. I have a customer with a Merlin Legend R7.0 at 1 site and a Merlin Magix R4.0 at another location. They are investigating the possibility of adding video conferencing. Does anybody have any suggestions of what systems work well with these phone systems, at a reasonable price ? We...

HI, I have a customer that started out many years ago as a Merlin Legend. They subsequently did a software upgrade back in 2001 from a legend 6.0 to a magix 2.0. They are now thinking about replacing this system with an IP Office, but want to know what the differences are in Features between...

Hello, I have been getting requests from customers over the past few months on any kind of PM/Routine Maintenance checklists that might exist for the smaller Avaya product lines. They have their own IT guys who are responsible for the day-to-day support of their systems and they would love a...

thanks ! would the magix 2.0 to magix 4.0 upgrade be software only ? or a whole new processor ? customer is trying to go as cheap as possible of course

I have a customer wanting to replace their dying Audix Voicemail system with a new Merlin Messaging VM Module, with licensing of 4 ports. Their existing phone system is a 2-cabinet Merlin Legend that was upgraded at some point to a CKE5 processor Magix 2.0 is merlin messaging compatible with...

thanks folks. The system is a version 4.1 v1.2 according to what came up on the display phone. we told the customer that this version will support a DS1 card for either T1 or PRI, but for whatever reason she is still asking about upgrading. since the processor is not the right CKE version plus...

hello, I have a T&M customer with the following : They have a 5 slot carrier Merlin Legend Model 511A. From left to right is Power card, Processor, 408GS/LS MLX, 800GS/LS, 408GS/LS MLX, 408GS/LS MLX, 016TRR. The voicemail is a Merlin Mail 4 port R3. The customer wants to upgrade this system...

thanks so much. also, the customer currently has phones with a comcode that describes them as Partner ETR-18D phones (107854853). these phones can be re-used on the Partner ACS R7 with no problems ? thanks

hello, I'm not very familiar with the older systems, so any help would be appreciated....... I have a customer with an existing Partner system, 2-slot carrier, the first module is marked "Avaya Partner ACS 206 R4.0" and the other module is marked "AT&T 206E R3.1". can I reuse both of these...

hi, I'm not that familiar with these smaller systems, so hopefully you can help me......On a brand new Partner ACS 7.0, I know that any extension can transfer a caller directly into another ext's voicemail box (without ringing the phone first). but what if, for example, I'm on a call on say ext...

thanks very much skip555. my technician is going to be doing this work tomorrow, so he asked me to ask you about getting inside the processor module. is it easy to pop open/take apart ? any things to watch out for ? any tips ? no big deal ?? we are not use to working on these older systems, thanks.

hi guys, one of my tech's is looking for information about possibly swapping out a customer's internal battery on their partner 3.1 module. where can we get directions on what's involved ? I already found a vendor on the web who's selling them for $ 49. thanks