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When upgrading a BCM from 2.5 to 3.0 with a Nortel Keycode, it was at least 6 months from the time the keycode was assigned until the time the keycode was actually used on the BCM for the upgrade. The upgrade failed miserably, with the upgrade wizard error saying that partition E was not able to...

In case anyone ever needs to FNA a set from PBX/site to site, I have decided to stick with the Feature Guide-Operating Parameter reference that specifically states that Foward No Answer only goes one step. The next sentence in the book points you to the section on SFA which does not seem like it...

Have tried to have calls external FNA to another PBX and then external FNA to another PBX. Usually just works one step. Is the below call scenario possible? call comes into PBX A set FNA's to PBX B set FNA's to PBX C set FNA's back to PBX A call terminates to MMailbox Yes, I realize the call...

Could it be under Messaging->Messaging Management->Maximum prompt size?

Don't know if this helps, but I usually set-up my paging route for Manu=yes and then there is a disconnect timer you can implement to auto-drop the trk after the timer expires. Not by the books so can't give the prompt right now.

I'm no expert, but first I would check the routes that you are expecting CDR records from to make sure all incoming CDR prompts are set to allow/send. Then since you mentioned that you use OTM, I would watch the Data Buffering window, refreshing every once in a while to see if there is current...

Ended up having to call for help...Turns out you have to install "MyCallPilot" software first and then load the CallPilot Reporter software. Also loaded the software on a different machine for the Web-server with the 2000 server OS so I could use for MyCallPilot web access. later,

Just for fun I thought we should include the IP phones in the MARP mix! Do IP phones follow the same rules for MARP? I will be suprised if the answer is yes, but I haven't had time to do any testing or research yet.

Hey, That would be great if you could send it to:cm5644@yahoo.com. I did try and search for the document but could not locate it. Do you search for P2003-0151-Global? many thanks, cm

In the process of reading some manuals on Callpilot, I saw a section where Nortel encouraged third-party anti-virus software for security reasons. The rest of the reading never specified what software was allowed and the Nortel web site is not forthcoming with any info. Someone must have already...

What do I need to get reporter working on my server? I have installed the server-reporter software on a stand-alone web-server and turned on OM via callpilot manager so the way it looks you are supposed to be able to go to tools->reporter, but I don't have that in my choices available. Are...