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Hi, How to run database corruption check on CMS server? Thanks!

Hi latitude12 It seems the problem was caused by the solid state drive, Thank you!

Hi I have a Avaya S8400 with CM3.0. I can not do save translation. the system displayed MSS error encountered. What's the wrong with the system? and how can I to resolve the problem? Thanks!

Hi, I have migrated CMS R13 data to CMS R14. Everything seems ok, but the license authentication is remain the new system original values. How to migrate or restore the license value? Thanks!

Hi, 4690 works in ACM, but not works in ip office without extra license. I did the test. But with the third party endpoint license, it still didn't work. :(

Hi I have a customer using CM3.1.1 and CMS R13, now they want to use CMS R14, but for security reason they want to have these 2 CMS servers running simultaneously. Is this possible? and does CM3.1.1 support CMS R14? If I want to restore customer report from CMS R13 to CMS R14, how to do it...

Thanks, Puregold I will try to get the license and test later

No, I haven't. You mean it will work with this license?

Hi Guys, Does IP Office support AVAYA 4690 IP Conference Endpoit? I have a 4690 endpoint, but can not regist to the system. It's showing discovering all the time. How can I make it work on IP Office? Thanks a lot!

hi, Try this: 1 wait time 1 sec hearing ringback (Avaya recommend to give one second ringback before queue to the skill) 2 goto setp 13 if calls ququed in skill 999 with pri t > 6 (means there are over 6 calls ququed in skill 999 with priority top, agents are busy) 3 queue to skill 999 with pri...

Hi All; Our customer have a Avaya S8700 system and networking with several sites by IP trunk, when user dial a number route to IP trunk, can I set something to make a prompt if the IP trunk fails? I have a way to do this by entering the second route to PSTN call (The PSTN number is the DID...

How to change time zone in CMS?

Hi Guys I met a problem. I can not get the daily summary data for the last day in CMS report. For example if today is Apr.4, I wanna get the daily summary for Apr.3, I got a empty report. But the report of 3 or 4 days before is OK. The CMS is working well before, just these days we met such...

Hi Guys, I have a customer using a third party voicemail server, The ports connected to AVAYA is analog phone ports, and the type is VMI. When I access to the voice mail and leaves a message, if I hang off the phone, ideally, the voicemail should receive the busy tone instead of silence tone...

Can you format the Flash card via CM web maintenance interface? Or you can try to re-plug the USB connect

Yes, TN799DP is C-lan

There's no IP address limitation for IP stations. But the IP address of IP station should communicate with C-lan no matter it is in the same subnet or not. C-lan is a kind of IP circuit pack on media gateway.

If there's no configuration changed on AIR and it work well before, try to reboot the IR server

IP phone is different with analog/dagital phone, It has no physical port. You have to regist the phone to the extension, then the phone has the extension number. The authorise code can be added on the first page of add/change station xxxx, the item is Authorisation. When you plug the IP phone...

You can set another IP-Network region, this region is for the softphones registed via VPN, set the codec to G.729 for communicate with different regions. Add the IP address of softphones to the IP network map, configure these IP address to the region you just set. So, the IP softphones and other...