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  1. AvayaHelp

    Disp System-perameters Feature - page 8

    Thanks Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a quarter, I need to make a phone call?
  2. AvayaHelp

    Announcement - How to increase recording time.

    It is that card for sure. Anyway it is an announcement board that I have a box with only 18 seconds of recording space on and I want to increase the time to record for that announcement. Is this a system wide change which affects all the announcement boxes or can I change it for just one box...
  3. AvayaHelp

    Music On Hold

    Depending on how many times a year you would change the message, you could use a CD/MP3 Player and cut a new CD each time. We do that with one of our Helpdesks every three months. The Business will record a new message onto a CD as an MP3 file and then we load into the CD/MP3 Player. The...
  4. AvayaHelp

    Disp System-perameters Feature - page 8

    On page 8 of the Feature-Related System-Perameters form there is a referene to MWI - Number of digits Per Voice Mail Subscriber: mine is set at 7. What is this and what does it do exactly? Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming...
  5. AvayaHelp

    Announcement - How to increase recording time.

    I have an S8700 using TN474 Announcement cards. I have a request to extend the time allowed to record an announcement with. Right now it appears to be 18 seconds allowed but the request is to move it to 30 seconds. 1) How do I make the change? 2) What considerations do I have to look at before...
  6. AvayaHelp

    Call-fwd question

    Ok All here is what I got to work. I put a call-fwd button on the Station. Created a VDN and gave that info to the User. I created a Vector for said VDN that routes to the cell number 9(12345678910) and we just tested it and it works great. The user just has to hit the call-fwd button and enter...
  7. AvayaHelp

    Call-fwd question

    TykeUK But when a call comes into the primary phone A, how does it forward it to the Cell B? Isnt an Autodial button just to dial a precoded number when you press it? What I want is to call-fwd all calls received to phone A to the Cell B. Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS...
  8. AvayaHelp

    Message Waiting Indicator issue

    Well I thought I'd post what I found out. It took some doing but it appears that Avaya discovered that the Octel will get corrupted every once in a while and recognize more ports then are administered for sending an MWI to the PBX and back to the Station. This will cause all kinds of issues...
  9. AvayaHelp

    Call-fwd question

    I have a station with Call-fwd button on it. I set up a COS with Call Fwd-All Calls set to Y. I then set up a vdn vectoring to a cell number. When I try to hard code the VDN onto the station's Call-fwd button it tells me the Ext can only be a Station ID, Data Module or Hunt Group. I am trying...
  10. AvayaHelp

    Message Waiting Indicator issue

    This is in an Octel not AUDIX. There are no messages in the vm boxes and yet new messages still do not tag the MWI. Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a...
  11. AvayaHelp

    Message Waiting Indicator issue

    84Mike - That worked so well that now when I leave a voice mail, there is no light (mwi). Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a quarter, I need to make a...
  12. AvayaHelp

    Message Waiting Indicator issue

    Sory I just clued in - LWC - Leave Word Calling, sorry I was still sleeping. Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a quarter, I need to make a phone call?
  13. AvayaHelp

    Message Waiting Indicator issue

    84Mike - what number is being represented by xxxx? Do i have to clear each voice mail box that is affected? LWC; sorry all but what is this? Thank you all for helping Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming...
  14. AvayaHelp

    Remote Barrier Code issue

    The Console permissions are set to Y, this means allow console Permissions right?. Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a quarter, I need to make a phone call?
  15. AvayaHelp

    Message Waiting Indicator issue

    I am getting tired of this issue. Does anyone know why that at least once a month for some reason, a group of Agents will have their MWI stay locked on and I am unable to get it unlocked? I always end up having to ask Avaya to fix it and they usually almost always delete the entire profile to...
  16. AvayaHelp

    Remote Barrier Code issue

    I cannot seem to use any Feature access codes when I dial in with the Barrier Code. I am trying to use the Leave Word Calling Unlock to clear a MWI that wont turn off but when I do I get passed the Barrier pw but then when I punch in the feature-access code I get the turkey tone. The COR is...
  17. AvayaHelp

    Music on Hold How to question

    Hey thanks phoneguy55, I figured that is what someone would say. I'll let you know if it is successfull. Thanks Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a...
  18. AvayaHelp

    Music on Hold How to question

    I have a G3r8 presently connected to a radio station. This was installed before my time. The quipment belongs to the said radio station and we are looking at replacing it with an MP3 player. I have an "On Hold Plus 6000:Platinum series" and I want to install it myself. Can anyone help me here...
  19. AvayaHelp

    Urgent need for BCMS Commands

    I need urgent help. I have a PBX that has lost connectivity to my CMS Server. I know I can run BCMS Reports off of the PBX as a last resort but I do not know the commands. Anyone know what commands I can run for ACD Skill/Hunt/Split interval reports or even a basic daily report? Thank you in...
  20. AvayaHelp

    Queue limit question on the Hunt forms

    98Converter - No this is a setting local to the PBX that I know. Self taught on S8700 & S8710 v2.2/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VoIP/Programming ========================================================== Does anyone have a quarter, I need to make a phone call?

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