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Hi, I do exactly this and it works fine. I have copied the vector that i have set up to do it is below. The variables used are as follows. E is a counter used to keep track of the posistion in the string. It is a collet local with lenght 3 V1 is set to the posistion in the string you want...

Hi, I currently frun CCM 3.2 and i would like to have a look at a copy of 4 or 5 to see if the sip stuff will work with what I need. Does anyone know where i can get a demo copy to test with. Thanks

multibus2 - Thanks heaps for that. Makes much more sence now. Can you think about any way round the 400 trace limit? Could we write an application to use a tsapi stream to trace them mabayee? THanks

ReallyRotten - we have two call centres with a total of 800 staff betweent them, but only a max of 450 working at a time. We have a large problem with staff comming in and loging on, and then not going on auto in for 15 to 20 mins. We want to trace them all so we can analize the trace data to...

What do you mean log caller id's on their set. The incomming caller id is logged for all stations in the CMS call records, if there is a cms connected, and can also be set up the be logged with cdr. However I dont belive any of the phones the plug into a v6 will show past celler ID calls, only...

You can get i line isolation unit, that has a phone lead on one end, that goes to the analoge port of the PABX and audio input on the other end, for plugging into the CD player. This box physically isolates the music source from the pabx. Then set up the analoge port as an announcement. We...

Hi, Firstly, I am guessing the way the CMS works with an agent trace is that when u place an agent on trace, the cms firstly instructs the PABX to start sending trace data for that agent to the CMS and then the cms writes the agent to the aar_agents table so it has a refrence as to what is...

Ryan, What caused the problem for me was the method used to send the data via sattlelite. Downstream worked fine, because it was a brodcast channell, so the packets got through pretty fast. Upstream, because you could only transmit for a small portion of time, the packets were stored, then...

Hi, You can do this by setting up a skill, and setting up the cor that the skill is to have direct agent calling disabled. Then, if you set the agents direct agent skill to the new skill you set up, the phone will ring even if the agent is on aux. It gives a short bust at the moment to let...

Thanks, I will have a hunt too.

Thanks, I will give the first a go and see if it works. With the second bit, i mean if the user rings their own extension and presses star, it lets them log strait into their own mailbox. Thanks,

Hi, Unity version 3.1(6) I am trying to set up visual messaging interface so my ip phone users can review a list of their voicemail on their phone screens. However the problems i have are these. If i go with a web browser to //unity-server/web/vmi, it says it can not find default.stm, even...

Hi, I have two questions about unity. This is on verson 3.1(6) Firstly, is there any way so that when i dial in from an extension to check voicemail, make it so it does not ask for a password, it goes strait to the mailbox. However when remotly accessing the system it should as for a password...

Ok, This is the set up I have. At the main site Cable connection to the internet with a vpn server. Behind the vpn server I have a cisco callmanger, a bunch of ip phones, a dns server, and a h323 gateway to the public phone network. At the remote site I have a vpn server. Behind the VPN...

Phone is a 12sp+. ping times across satelite approx 800ms

Hi, I have a CCM running at a location. I have a need to have a remote phone connected to the server via a satelite link, which is high latency. I can make and receive calls sucessfully across the link, the only problem is that on the remote phone, I can hear the other person, but they can not...

Ok, I have a CCO login on its way. Can anyone tell me if i can download the upgrade to 3.1 or 3.2 from 3.0 on cco. Thanks

Unfortunatley i do not have a cco login. Does anyone know of anywhere else i can dowload the upgrade from 3.0 to 3.1 or 3.2 and the demo version of unity. Thanks

Hi. Does anybody know how to change the DTMF relay message type on CCM. I am running version 3.0 and it is sending dtmf signaling messages, I need to change it so it sends dtmf alpanumeric messgages. Also, does anyone know where I can download the upgrade from 3.0 to 3.1 or 3.2 Thanks

Hi, I had this exact same problem, and i discovered that if you set up the number you want to give users as a route, and do the trnaslation in the route setup, the translation does not show to users.