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Hi In the office we have been testing the softphone over a VPN connection, with mixed results. I have a limited knowledge of routers and vpn's. I understand the basics and am able to set up the router, connect to the internet set up a working vpn tunnel and do some of the basic settings. We...

Thanks all. I think I will go for the easy option first and replace the power supply, then upgrade and then replace(as a last resort). Thanks for everyone's help.

Thanks for the reply. I will upgrade, but will this sort the problem. The systems been on this firmware version for years without any issues, I thought that it was perhaps a hardware failure as this was a new fault. Cheers

I have read through some of the posts but have been unable to find an answer. I have a IP406 on site and it has been there for a number of years running ver5.0(15). I haven't made any changes to it in the recent months. This morning it has decided it doesn't like the easy life and has started...

Thats what Im going for. I thought i would programme all there analogue against line appearance - they then press the line button dial the code and off the calls go. I am just unable to test it until i get to site.

I agree. I have contacted the customer and asked if further training is required - she replied saying possibly as she is sure the user sometimes puts the tannoy call on hold because she can hear the hold music playing through the tannoy speakers!!

I have located an answer to this question on this site - but I just need confirmation. I am installing a system tomorrow with 5 BT analogue lines. The site have been using the BT select service to divert calls to there branch site at required times using code "*21*N#", this is a BT code. If I...

Yes amriddle you are correct. I read it last week, and then kind of assumed the code "t(-1)". when they mentioned plue or minus. Sorry to of misled. Thanks

Thanks. What does it mean in the help section when it mentions "t(-1)?

I have a site that are using a tannoy. Unfortunately they seemed to of lost the ability to hang up the calls correctly. I have used the "t(1)" code to terminate the call after 1 minute. The customer has asked if it can be reduced to 15 seconds - is it possible. Thanks

Thanks all. I went with the upgrade to 7.0.24(or it could of been 23).And now all is well with the world. Once again thanks for everyones advice.

Thanks for the replies. I have changed to std mode. I am on hold to scansource now - we will see

Hi I have just taken delivery of a Ip500 v2 basic edition, a DS combi card with a 4 port analogue and a DS8 with 4 port analogue card. I was planning to leave it at ver 7. Ive fired it up and none of the trunk cards are being seen, manager says unknown and the combi card doesnt see a handset...

Thanks all. some additional info to help you, help me. 1 x 406, 1 x 8 port POT expansion. Calls handled by 5420 x 2. Analogue card in slot A and unused ISDN2 card in slot B. regarding line settings no I haven't checked but if I was what would I ask? As of yet have been unable to get to site to...

Thanks IPGuru. They randomly recieve calls so I don't believe its the volume and the fault has suddenly started happening. The system has sat there quite happy for a number of years.

Hi IP406 v2 4.2 I have an issue at a site in Tonbridge, Kent, UK, I only mention this because I am wondering if anyone else has any issues with PSTN lines in this area - as I seem to be having unending problems at a couple of sites. My related issue is people are "supposedly" calling in but...

Thanks Telecomboy. I've spoke to Valcom this morning who insist it will not work without a Modified V-1094. So to save time I'm goging to order one of those and use instead. Thanks for your reply

Hi All I have installed an IP500 v2 Ver 7.0(5). We have inherited a PA/Tannoy which is a Valcom V-9970, that was already on site. I have set an analogue port as "Paging Speaker" and created dial page shortcode. I get nothing out of the PA loud speakers, if I plug a POT handset into the analogue...

I think they are NTTP...When you suggest changing Flash hook pulse, should I be adjusting the Min or the Maz

Hi all We are having an ongoing problem with one of our sites. Let me explain – They have a Ip406 ver 4.2 using mostly Interquartz Gemini analogue speaker phones. They have a mix of 2 x ISDN 2’s and 3 x PSTN lines. They use the PSTN lines to make their outgoing calls. They frequently call us...