call timeout 1

[Ant007]

I have a site that are using a tannoy. Unfortunately they seemed to of lost the ability to hang up the calls correctly. I have used the "t(1)" code to terminate the call after 1 minute. The customer has asked if it can be reduced to 15 seconds - is it possible.

Thanks

 

[amriddle01]

No, it can only be specified in minutes

http://www.ipoffice.tel

 

[Ant007]

Thanks. What does it mean in the help section when it mentions "t(-1)?

 

[amriddle01]

Where does is mention that?

http://www.ipoffice.tel

 

[montyzummer]

Where are you seeing this in Manager help file ?

APSS (SME)
ACSS (SME)

 

[amriddle01]

I am thinking he mens where it says "plus or minus a minute", that actually means that if you set it to t(5) then it could actually cut off after 4 or 6 minutes, it's an umbrella statement just in case it isn't exactly 5 mins in practice it's pretty precise

http://www.ipoffice.tel

 

[amriddle01]

means*

http://www.ipoffice.tel

 

[Ant007]

Yes amriddle you are correct. I read it last week, and then kind of assumed the code "t(-1)". when they mentioned plue or minus.
Sorry to of misled.

Thanks

 

[montyzummer]

Thats all i can see that would lead you to ask the question also.

APSS (SME)
ACSS (SME)

 

[amriddle01]

Would be pretty cool if the system cut you off 1 minute before you actually dialled, but I think Mr Einstein would have something to say about that feature

http://www.ipoffice.tel

 

[montyzummer]

Indeed or if there was a setting to make the problem customer forget to make the call into service desk then go away and stick his head in a oven...R9 possibly??

APSS (SME)
ACSS (SME)

 

[IPGuru]

call me stupid but I would suggest it is better to address the true problem
why cant they disconnect properly in the first place?

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Ant007]

I agree.
I have contacted the customer and asked if further training is required - she replied saying possibly as she is sure the user sometimes puts the tannoy call on hold because she can hear the hold music playing through the tannoy speakers!!

 

[amriddle01]

They are using analogue handsets I would wager, and they are paging then hanging up by flicking the hookswitch with their finger then making another call, effectively they are doing a hookflash and placing the call on hold....but that's a guess

 

[IPGuru]

+1 Amriddles Diagnosis
I had one site that had a habit of connecting external callers together in exactly this way & would lock up the outgoing calls permanently if they both happened to be auto attendants with no time out (another good reason to always have a time-out to a human on your VM call flows!)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear