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    DTMF Issue

    Michael, I think 44xx phones are always u-law as they are intended for the US/Canadian market only whereas 64xx phones support both u-law and a-law as they are intended for International markets. If your switch is configured for a-law operation and you use 44xx phones you should get a warning...
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    Account Code Feature short code

    Currently, there is no way to enter "account codes" from an analogue (POTs) phone on the IP Office. We have asked for this functionality to be added - but we have not been given any indication of whether it is being considered or timescales. Perhaps you could add weight to the cause...
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    IP Office 2.0

    It is only the IP403 that requires the special upgrade procedure - all other platform can be upgraded from 1.4 to 2.0 normally. Mar sin leat endpoint (when you get here there's no where else to go!)
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    IP Office E-Mail Alerts

    Sorry, the MAPI connection is only invoked when someone tries to use the VoiceMail Email functionality. Can you restart the voicemail, leave a message for a mailbox that will forward the message to email then post it. Mar sin leat endpoint (when you get here there's no where else to go!)
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    IP Office E-Mail Alerts

    When you start up your voicemail server you should get the following trace messages sent out on the debugger :- MapiUserLogin=..... "MAPI Logon OK" or "MAPI Logon Failed" Name "x" => "y" where x is the name of the extension and y is the email address...
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    error message

    This is normally caused by a loop in a HuntGroup setup. the error message basically means that you have called an extension that is forwarded to an entension that is forwarded to an entension that is forwarded etc, etc. A maximum of 10 forwards is supported, after this you get the error...
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    Calls get disconnect instead of Busy

    How are you transfering the calls from Voicemail to the HuntGroup queue? Are you using the "Transfer" function or the "Assisted Transfer" function? The "Transfer" function is - fire and forget! Whereas the "Assisted Transfer" function gives you options...
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    IP Office E-Mail Alerts

    The VoiceMail Pro trace you posted does not seem to give any indication of it sending an email alert. What version of Voicemail Pro are you running? Mar sin leat endpoint (when you get here there's no where else to go!)
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    VMPro Ports

    John, Your customer's will only get the "Queued" and "Still Queued" message if at the time the call is placed in the queue there are TWO or more free Voicemail ports. If there is only one free or none free they will be placed in the queue as normal but they will only get...
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    1.4(25) Now Released

    Mmmmm - neither there is. I called Avaya Tier4 and they confirmed that the fix for the "Slow Responding" DT phones WAS in build 1.4(25). So I tried to follow the link to Technical Bulletin 015 () on the business partner website - and it came up with an error! I then tried to find a...
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    Different CFG file sizes

    Manager Application manual version 13. Configuration Sizes section - on page 14. This version of the Manager User Guide came along at the same time as version 1.4(x) core software, if I am not mistaken. The other snippet (i.e. the config size supported by the Small Office Edition)came from...
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    flash/hold

    Unfortunately to enter a ShortCode on a standard analogue (POTs) phone you need to get the IP Office's attention - this is done by generating a Flash hook signal. If you cannot generate a flash-hook signal from your phone then I am afraid you are in a catch22 situation. Has your analogue phone...
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    Inhibit Off-Switch Calls

    Have you got Voicemail Pro? You could divert the call to a VoicemailPro Node then use the Voicemail Pro to allow certain users to actually forward externally. Just a thought. Mar sin leat endpoint (when you get here there's no where else to go!)
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    Rebooting Argent Unit!

    JPR, what version of s/w is your Argent Branch running? The "OSBuf::Pushdown Too far" error message means that the Branch has allocated a buffer of size X to a function and it has tried to loada chunk of data that is too big for the reserved buffer into it - hence it pushes the...
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    TFTP Error User CD

    I too have come across this problem. In my instance it was caused by the customer having a second TFTP Server on his network (unknown to him!). What was happening was that the PC where the User CD was being installed on sent out two TFTP requests, one to 192.168.42.255 (which it always does -...
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    Different CFG file sizes

    Sorry to contradict you MrIPO but the current config sizes for the IP Office platforms running 1.4(x) s/w are as follows :- 401 - 64k for .cfg 403 - 192k " " 406 - 192k " " 412 - 1M " " Rumour has it that the new Small Office Edition Platform (which will be...
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    DT Port Slow reaction

    I can version 1.4 patch s/w [1.4(25)] has been releasd (23rd October to be precise) and is available from your distributor for download. However the statement "This fault as above is only effecting DT16 mods, also stops call drop outs on DT 16 as well" is incorrect. This problem also...
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    V2 Conference Server

    The latest Power Conferencing release to Field Trial is 2.0(4) - however some sites have been asked to try 2.0(6). Can I suggest you try and get hold of a copy of 2.0(6) and give that a try.
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    IP Office 2.0

    Is this a platform only upgrade or are you also planning to upgrade any IPO applications? Please list all items you intend to upgrade.

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