IP Office E-Mail Alerts 1

kef65 · Aug 26, 2003

We have an IP Office 403. E-mail alerts worked when the switch and server had a public address but now both have private addresses and are behind a firewall on the same subnet. Also, the is an e-mail server in the DMZ that relays to the private network.

Another change that was made is the key server and voicemail server plug directly into the phone switch where as before they were plugged into a lan switch.

Before I go down the road of opening ports on the firewall or allowing the DMZ server to relay I want to make sure there isn't any wrong on the IP Office end, so...

1. Is there a way to test that the alerts are working but are not being "relayed" or sent? Who should be logged into the server; i.e. the administrator or mapi client?

2. What should I check to make sure the configurations didn't get goofed up during the reconfig of addresses? The internal address of the e-mail server is specified in the configs.

3. Does the internal e-mail server also have to be the LDAP server or is it that by default if it is a domain controller? IP Office uses LDAP queries to get the info it needs, right?.

There is a MAPI client installed on the voicemail server and it can send mail.

Any help would be appreciated.

Thanks

IPGuru · Aug 27, 2003

Assuming that VM is working & can see the IPO check the following

1) the VM PC has a Mapi complient email client & a valid email account (You sya this has already been checked)

2) if running VM Pro as a service chech that it is set to log on using the user name & password of the profile with the Email account.

this should be all the setup that is needed.
if you need to test set logon to sysem account & tick alow to interact with desktop
you should now be able to see the VM event window

kef65 · Oct 6, 2003

Sorry for waiting so long to respond but this issue stil exists.

I can log on locally with the Voicemail user account and send a MAPI mail message to my account fine.

The VM service is actually using a domain user to log on, should it be set to a local system account with interact with desktop selected?

It was working fine then an "Avaya Engineer" did a firmware upgrade, could this have affected it?

TheBoyWonder · Oct 8, 2003

The VM Service must log on as a Domain User, not Local Systm for VM to E-mail to work. Is the MAPI Client logged in as the same Domain User? Also, what MAPI Client software is installed? What is the version of IPO VM software?

kef65 · Oct 14, 2003

Yes the MAPI client is the same user.

Outlook is the client and 1.3 firmaware and 3.3.26 is the Manager version

kef65 · Oct 15, 2003

how could i forget -- the exchange server requires a certificate. does this need to be configured in VM some how?

MrIPO · Oct 23, 2003

What version of Outlook, 2000SR1 or 2002/OfficeXP

kef65 · Oct 24, 2003

2000SR1 -- Office SP3

MrIPO · Oct 24, 2003

Is the Voicemail Service service starting / logging on under the same name that the PC is logged onto the domain with?
Is the the Exchange account configured on the VM Server using the same names mail box as the Account the service and the machine is logged on with..

VM to email, is normally dead simple using SR1 client, it gets hard when you dealing with Outlook 2002/XP

MrIPO · Oct 24, 2003

Another thing download a copy of debug view and post the MAPI error you are getting when a message is left and it trys to email via MAPI you can download debug view from

http://www.sysinternals.com/ntw2k/freeware/debugview.shtml

kef65 · Oct 24, 2003

Yes

yes

I can open Outlook on the server and send an e-mail from the VM account just fine.

Can anything like LDAP seetings, routes, where cables are plugged affect it?

When a notification is sent is it initiated by the switch or the VM server?

MrIPO · Oct 24, 2003

LDAP setting have nothing to do with the MAPI configuration

Sorry for all the questions

Is the IPO and the Exchange server now on the same subnet ?

PROCESS
When a message is left in a mailbox it checks to see if the user has email enabled, if yes looks for the email address, the VM server then passes/creates the email message using MAPI to the Outlook client on the VM PC. The Outlook client then sends to the exchange server and out

I really need the debug output as you can see the entire process happening. DO not log the service on as local system and interact with desk top as previouly asked. This will not make it work.

Make sure as well (FOR TESTING) the Voicemail account that everything is configure for had DomainAdmin rights, incase for some reasons its a rights issue, the chances are it is otherwise it would not have the rights to launch the VM service

kef65 · Oct 24, 2003

Yes Exchange and the IPO are on the same subnet

Are there any known issues with MS SPs?

This is all it has logged so far --

00000000 0.00000000 [1384] 174:New VMAIL Client
00000001 0.00008457 [1384] 174:Receive OPEN for session 187, call-id 138 (DISC Tone Length 0 secs)
00000002 0.00008457 [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:
00000003 0.00008457 [1384] 174: mailbox: Short Codes.Call Entry
00000004 0.00008457 [1384] 174: calling_party: 3012372001
00000005 0.00008457 [1384] 174: display_string: name withheld
00000006 0.00008457 [1384] 174: greeting_modifier:
00000007 0.00008457 [1384] 174: language: enu
00000008 0.00008457 [1384] 174: Acall_ident: 138
00000009 0.00029406 [1384] 174:FindMailBoxByCLI 3012372001
00000010 0.00029406 [1384] 174:Found VMPNode Short Codes.Call Entry
00000011 0.00150888 [1384] 174:Executing request to run node Short Codes.Call Entry.Start Point.1
00000012 0.00160173 [1384] 174:Executing node Short Codes.Call Entry.Start Point.1
00000013 0.00160173 [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.0
00000014 0.00171672 [1384] 174:Executing node Short Codes.Call Entry.Test Condition.0
00000015 0.00171672 [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.1
00000016 0.00202145 [1384] 174:Executing node Short Codes.Call Entry.Test Condition.1
00000017 0.00202145 [1384] 174

ay Compare '2' Result: 0
00000018 0.00202145 [1384] 174

ay Compare '3' Result: 0
00000019 0.00202145 [1384] 174

ay Compare '4' Result: 0
00000020 0.00202145 [1384] 174

ay Compare '5' Result: 0
00000021 0.00202145 [1384] 174

ay Compare '6' Result: 1
00000022 0.00212461 [1384] 174:Time Compare '09:00 vs 18:00' Result: 0
00000023 0.00212461 [1384] 174:Tested Condition 'Operation Hours' Result: 0
00000024 0.00212461 [1384] 174:Executing request to run node Short Codes.Call Entry.Attendant1.0
00000025 0.00212461 [1384] 174:Executing node Short Codes.Call Entry.Attendant1.0
00000026 0.00237726 [1384] 174:Executing request to run node Short Codes.Call Entry.Attendant1.1
00000027 0.00237726 [1384] 174:Executing node Short Codes.Call Entry.Attendant1.1
00000028 0.00237726 [1384] 174:Executing request to run node Attendant1
00000029 0.00237726 [1384] 174:Executing node Attendant1
00000030 0.00244933 [1384] 174:Executing request to run node Attendant1.Start Point.1
00000031 0.00244933 [1384] 174:Executing node Attendant1.Start Point.1
00000032 0.00244933 [1384] 174:Executing request to run node Attendant1.Attendant menu.0
00000033 0.00244933 [1384] 174:Executing node Attendant1.Attendant menu.0
00000034 0.02125299 [1384] 174: - Internal: !Internal!=N
00000035 6.18124438 [1384] 174:Receive ACTIVE for session 187, call-id 138
00000036 10.97016845 [1384] 174:Executing request to run node Attendant1.Transfer Extn.0
00000037 10.97016845 [1384] 174:Executing node Attendant1.Transfer Extn.0
00000038 10.97016845 [1384] 174:Executing request to run node Attendant1.Transfer Extn.1
00000039 10.97027247 [1384] 174:Executing node Attendant1.Transfer Extn.1
00000040 10.97027247 [1384] 174:SetTransfer=208
00000041 10.97636230 [1384] 420:GetTransfer=208
00000042 10.97643434 [1384] 420:SetTransfer=(null)
00000043 10.99827271 [1384] 174:Receive CLOSE for session 187, call-id 0
00000044 11.00744169 [1384] 420:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 0 0 5 0]

00000045 562.27317602 [1384] 3dc

evIO:

rocessReceiveBuffer 192.168.21.17
00000046 562.27317602 [1384] 3dc

evIO::InitializeUpdates 192.168.21.17
00000047 562.27333464 [1384] ConfigObj::Warning record under read - cfg newer than sw size=113376480 depth=113376504
00000048 562.27339987 [1384] 3dc

evIO::RxData 192.168.21.17
00000049 562.27339987 [1384] 3dc

evIO::UpdatesComplete 192.168.21.17
00000050 562.27347808 [1384] ptr=06C1FCE0 start=06C1FCF8

MrIPO · Oct 24, 2003

Hi

All the above is showing me is a calling coming in and checking you conditions in VM pro.
You need to have debug view running whilst you place a VM into a mailbox which is configured for VM to Email. if using 2030/2050 you can press voice / message / enter the extension number / record / stop / submit

You should then see in debug view if MAPI is logging in correctly or not.

kef65 · Oct 27, 2003

Sorry -- the rest got cut off

There is nothing in the debug referencing MAPI. ALL users have the e-mail alert enabled.

00000051 732.96783627 [1384] 174:New VMAIL Client
00000052 732.96800917 [1384] 174:Receive OPEN for session 188, call-id 143 (DISC Tone Length 0 secs)
00000053 732.96811703 [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:
00000054 732.96811703 [1384] 174: mailbox: Short Codes.Call Entry
00000055 732.96811703 [1384] 174: calling_party: withheld
00000056 732.96811703 [1384] 174: display_string: BALLURKAR ASHUT
00000057 732.96811703 [1384] 174: greeting_modifier:
00000058 732.96811703 [1384] 174: language: enu
00000059 732.96811703 [1384] 174: Acall_ident: 143
00000060 732.96847006 [1384] 174:FindMailBoxByCLI withheld
00000061 732.96850998 [1384] 174:Found VMPNode Short Codes.Call Entry
00000062 732.96976354 [1384] 174:Executing request to run node Short Codes.Call Entry.Start Point.1
00000063 732.96986072 [1384] 174:Executing node Short Codes.Call Entry.Start Point.1
00000064 732.96986072 [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.0
00000065 732.96986072 [1384] 174:Executing node Short Codes.Call Entry.Test Condition.0
00000066 732.96997076 [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.1
00000067 732.96997076 [1384] 174:Executing node Short Codes.Call Entry.Test Condition.1
00000068 732.97021444 [1384] 174

ay Compare '2' Result: 0
00000069 732.97021444 [1384] 174

ay Compare '3' Result: 0
00000070 732.97021444 [1384] 174

ay Compare '4' Result: 0
00000071 732.97021444 [1384] 174

ay Compare '5' Result: 0
00000072 732.97021444 [1384] 174

ay Compare '6' Result: 1
00000073 732.97021444 [1384] 174:Time Compare '09:00 vs 18:00' Result: 1
00000074 732.97021444 [1384] 174:Tested Condition 'Operation Hours' Result: 1
00000075 732.97021444 [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.0
00000076 732.97030504 [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.0
00000077 732.97030504 [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.1
00000078 732.97030504 [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.1
00000079 732.97053321 [1384] 174:SetTransfer=Main
00000080 732.97053321 [1384] 174: - Internal: !Internal!=N
00000081 733.42993891 [1384] 428:GetTransfer=Main
00000082 733.43012019 [1384] 428:SetTransfer=(null)
00000083 733.43036772 [1384] 174:Receive CLOSE for session 188, call-id 0
00000084 733.43036772 [1384] 428:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 1 0 5 0]
00000085 772.51192219 [1384] 174:New VMAIL Client
00000086 772.51197576 [1384] 174:Receive OPEN for session 189, call-id 143 (DISC Tone Length 0 secs)
00000087 772.51197576 [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:
00000088 772.51197576 [1384] 174: mailbox: withheld
00000089 772.51197576 [1384] 174: calling_party: withheld
00000090 772.51197576 [1384] 174: display_string: BALLURKAR ASHUT> withheld
00000091 772.51197576 [1384] 174: greeting_modifier:
00000092 772.51197576 [1384] 174: language: enu
00000093 772.51197576 [1384] 174: Acall_ident: 143
00000094 772.51488008 [1384] 174: - Internal: !Internal!=N
00000095 778.68191763 [1384] 174:Receive ACTIVE for session 189, call-id 143
00000096 779.82218480 [1384] 410

isk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts is 27729 MB, maximum recording is 120 secs
00000097 788.99844670 [1384] 410

isk space free to record C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04222.WAV is 27729 MB, maximum recording is 120 secs
00000098 788.99993905 [1384] 410:StartRecording C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Greetings\MSG04222.WAV
00000099 817.50610509 [1384] 174:Receive CLOSE for session 189, call-id 0
00000100 817.50648207 [1384] 174:Removed 4062 bytes from recording (0.253875 secs)
00000101 817.50648207 [1384] 174:EndRecording
00000102 817.51625893 [1384] 174:New Mail Notify(1) withheld
00000103 817.51625893 [1384] 174:IntuityRecordNode - Sent recording to mailbox: "205"
00000104 817.52933255 [1384] 174:Mailbox name retrieved= withheld new=1 old=0 saved=0
00000105 817.52933255 [1384] 410:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 1 0 5 0]
00000106 2699.90547946 [1384] 174:New VMAIL Client
00000107 2699.90565203 [1384] 174:Receive OPEN for session 190, call-id 145 (DISC Tone Length 0 secs)
00000108 2699.90576632 [1384] 174:Access = ACCESS_LEAVE_VOICEMAIL:
00000109 2699.90576632 [1384] 174: mailbox: Short Codes.Call Entry
00000110 2699.90576632 [1384] 174: calling_party: withheld
00000111 2699.90576632 [1384] 174: display_string: BALLURKAR ASHUT
00000112 2699.90576632 [1384] 174: greeting_modifier:
00000113 2699.90576632 [1384] 174: language: enu
00000114 2699.90576632 [1384] 174: Acall_ident: 145
00000115 2699.90612030 [1384] 174:FindMailBoxByCLI 3012089356
00000116 2699.90615861 [1384] 174:Found VMPNode Short Codes.Call Entry
00000117 2699.90740859 [1384] 174:Executing request to run node Short Codes.Call Entry.Start Point.1
00000118 2699.90751067 [1384] 174:Executing node Short Codes.Call Entry.Start Point.1
00000119 2699.90751067 [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.0
00000120 2699.90751067 [1384] 174:Executing node Short Codes.Call Entry.Test Condition.0
00000121 2699.90771516 [1384] 174:Executing request to run node Short Codes.Call Entry.Test Condition.1
00000122 2699.90771516 [1384] 174:Executing node Short Codes.Call Entry.Test Condition.1
00000123 2699.90771516 [1384] 174

ay Compare '2' Result: 0
00000124 2699.90771516 [1384] 174

ay Compare '3' Result: 0
00000125 2699.90789751 [1384] 174

ay Compare '4' Result: 0
00000126 2699.90789751 [1384] 174

ay Compare '5' Result: 0
00000127 2699.90789751 [1384] 174

ay Compare '6' Result: 1
00000128 2699.90789751 [1384] 174:Time Compare '09:00 vs 18:00' Result: 1
00000129 2699.90789751 [1384] 174:Tested Condition 'Operation Hours' Result: 1
00000130 2699.90789751 [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.0
00000131 2699.90797788 [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.0
00000132 2699.90797788 [1384] 174:Executing request to run node Short Codes.Call Entry.Transfer to Main.1
00000133 2699.90805302 [1384] 174:Executing node Short Codes.Call Entry.Transfer to Main.1
00000134 2699.90813043 [1384] 174:SetTransfer=Main
00000135 2699.90820069 [1384] 174: - Internal: !Internal!=N
00000136 2699.91423281 [1384] a4:GetTransfer=Main
00000137 2699.91430570 [1384] a4:SetTransfer=(null)
00000138 2699.92925893 [1384] 174:Receive CLOSE for session 190, call-id 0
00000139 2699.92998572 [1384] a4:Kill [Buffers 100 25 25 52 0] [Counts 0 0 0 0 0 5 0]

endstop · Oct 28, 2003

The VoiceMail Pro trace you posted does not seem to give any indication of it sending an email alert.

What version of Voicemail Pro are you running?

Mar sin leat

endpoint
(when you get here there's no where else to go!)

endstop · Oct 28, 2003

When you start up your voicemail server you should get the following trace messages sent out on the debugger :-

MapiUserLogin=.....
"MAPI Logon OK" or "MAPI Logon Failed"
Name "x" => "y" where x is the name of the extension and y is the email address.

You may also get

"EMAIL Name not resolved"

Can you verify if you get any of these messages on the debugger when you start the Voicemail server.

In fact could you please post the debugger trace output when you start the VoiceMail server.

Mar sin leat

endpoint
(when you get here there's no where else to go!)

kef65 · Oct 28, 2003

Manager 3.3(26)

Control Unit ip 403 1.3(34)

Voicemail Pro 1.2.12

Are there any known issues with Microsoft service patches that could affect this? I am aware the SP4 locked down impersonations but the VM user has admin access.

kef65 · Oct 28, 2003

[1804] 122 mailboxes were open (but not active) when flushed
[1804] DevIO::RxAbort 192.168.21.17
[1804] DevIO:

etach 192.168.21.17
[1804] Voicemail Pro Server Version 1.2 (12)
[1804] Using modified Goertzel algorithm for DTMF detection
[1804] Loading VMP configuration...
[1804] Using mask of 255.255.255.255
[1804]
[1804] 174:Create New User 192.168.21.17 port=4096
[1804]
[1804] 174:BulkInfoRequest 192.168.21.17 2
[1804] 174: PBX Requesting ULaw companding
[1804] 174:Initialize Sequencer tx_seq=0, rx_seq=0
[1804] 174:TFTPLoadFile 192.168.21.17
[1804] 174:0 mailboxes were open (but not active) when flushed
[1804] 174

evIO::StartTask 192.168.21.17
[1804] 3a0

evIO: