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Thanks for the suggestion. It was actually a funky npa on the routing. They had all the routing pointed to npa 200 for local calls. Our npa is 712. It was weird though, it worked for some, but not for other local numbers. Also, I had tried changing the NPA to 712 earlier. Perhaps I didn't...

I have a Definity G3 v6. I created a new loop-start trunk group and changed all the applicable routes to the new trunk group. Some local calls complete just fine, but some don't. My initial troubleshooting indicates the NXXs associated with cell phones work, but the NXX associated with land...

Oops, sorry. I read your post too quickly.

Try this: press and release the hold key and spell out logoff on the keypad, followed by the pound sign

If you are trying to keep the alarm from going off, try putting a number that is appropriate for your group in the "Calls Warning Threshold" field.

Have you checked your settings in the hunt group?

Thanks, wwmrcww. I couldn't figure out why this feature wouldn't work. I didn't know that data privacy needed to be set to yes also.

Thanks, MitelInMyBlood. I think I will try a small group at first to see how it goes.

Thanks for the reply. When you say "the same place", do you mean the same switch? We only have four digit extensions, but extn 1210 may be on the Mitel and extn 1212 may be on the Avaya. We utilize IP phones on the Avaya. The Mitel has analog and digital. As you can imagine getting an IP...

We have a Mitel SX-200 LW19 Q18.0.2 that is connected to an Avaya 8700 system through a couple of PRI connections. The Mitel gets the timing, etc. from the Avaya. For routing purposes, we program our numbers from the Avaya system in Form 26. Unfortunately, many of the numbers in the Avaya...

Thanks, dwalin. I made three new vectors. One is for the first delay message, the next one directs callers back to another attendant queue that starts with hold music and then the last one is the second delay message which will take them back to the attendant queue. It works fine. Thanks...

Thanks for the response, dwalin, but one of the requirements for this is that a "live" person must answer the calls first, if available, before it even goes to the first (1st delay) announcement. This is where I have been asked to give callers other options. I need to give the same options in...

We have an Avaya 8700. Our present attendant vector works fine, but I have been asked to add some menu options for callers that may not want to wait in a queue. I have tried to add the "collect" command. This doesn't work in the attendant queue. It works fine if I build a new non-attendant...

When you display listed-directory-numbers, the Night Destination field should be blank. If I remember correctly, this will only work on the principal attendant.