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On the Queue position and Queue ETA, under the Specifics tab, you have to specify a wav for it to play. Have you done this? [cheers] Bottoms up!

One of my biggest mistakes was setting up a button on the Tech support managers phone that lights up when they have callers waiting in the queue. About once a week, this light decides to stay on even after the queue is emptied, and the only successful way I have found so far to resynch it is to...

Thx for your response. Shortly after I posted this problem, I stumbled across the issue. Dear mother Avaya, in all her infinite wisdom and attempts to protect us from ourselves, doesn't allow you to send a coverage path to another coverage path. The DNIS was sending callers to the Vector with...

I have created the following Vector: 01 wait-time 1 secs hearing ringback 02 collect 1 digits after announcement 1231 03 route-to number 4352 with cov y if digit = 0 04 route-to number 4352 with cov y if digit = 1 05 route-to number 3474 with cov y if digit = 2 06 route-to number 4799 with cov...

Just realized I was talking about Dial by Name and you were talking about Ext dialing......Sory for the misinfo. [cheers] Bottoms up!

You could probably set this up with a menu action that only has a timeout on it. After time out, it would be drected to a dial by name. What do the rest of you think, would this work? [cheers] Bottoms up!

This may be a long way in setting it up, but you could create a hunt group, make the numbers you want it to call members of the group. If you need it to call a beeper, forward one of the numbers to a beeper. Hope I understood what you were asking. [cheers] Bottoms up!

The way I finally resolved this was to create a separate voice mail box and in VMP, route all hunt group calls to this box outside of business hrs. My users are happy with this and if they're happy, they leave me alone.......:) Thanks for everyones input. [cheers] Bottoms up!

I have got the hunt group messages showing up on all phones they are suppose to except for one, and it even shows up if I open phone manager as that user, but the user says it still does not showe up on her phone. Hmmmmmm As for my other question, in the explanatin on Source numbers, it looks...

Are you wanting to know the total number installed on the system, or the number that are set up for users? [cheers] Bottoms up!

My vendor told me that 1.4 was picky about spaces in users names so we removed all of those but not on the hunt groups. Could a space in "Tech Support" cause problems with ringback? Also, can you set up ringback for a regular ext like you do hunt groups? [cheers] Bottoms up!

When I have been noticing this is usually one to two days later. And as far as the user removing themselves, my users arent that smart......... I tried giving them docs that showed additional features and the first thing they did was call me to fix what they had changed. [cheers] Bottoms up!

Thats an interesting "feature". I am gonna try adding a phone to the hunt group that does not log in & out and disable it in the group and see if this will patch it. What do ya think? [cheers] Bottoms up!

Ever since my upgrade to IP Office 1.4, I've been having issues when I make changes to the config. I support this set up remotely, and connect to it either by Manager installed on my desktop or by PC Anywhere across the network to the onsite machine with manager on it. What I've noticed is I can...

Ok IP Office Afficionados, your help is once again requested. I have recently changed my IP Office setup so that members of all the hunt groups have to login and out of their phones. That works fine. The problem is, on one group, when it recieve after hrs calls, they're sent to the queue. The...

Thank you, You deserve a star!! [cheers] Bottoms up!

Can anyone offer tips on restricting direcrory assistance calls? My users prefer the $1.25 a call method to using the Internet or yellowpages and it is costing the company about $70 a month. Thanks in advance for your help. [cheers] Bottoms up!

IP Office from Avaya can be set to record 100%, randomly, or activated by shortcode. Though I'm not sure about *69, I'm pretty sure it has the other capabilities your looking for also. [cheers] Bottoms up!

I just upgraded to 1.4, and in the process of rebooting the computer that voice mail resides on, it crashed. Because of these multiple issues, I dont know if my problem is upgrade related or crash related. The users that are in Hunt groups were able to see if a hunt group had messages from...

If your referring to the "w" type warnings, I believe a Audix restart will clear them. [cheers] Bottoms up!