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Hi, I have an user that keeps getting complaints from external recipents that her email are received in MIME format. This problem occurs only recently. Nobody else has the same problem. She is using Outlook 2007 and our email platform is iMail. A sample of her email received externally is...

Hi, I have an user that prints to the Canon iR C4580i from 64-bit Vista. It used to work before but now it does not work anymore. We used Job Accounting functionality in the company. At the moment, only printing the test page works. When we tried to print from within emails or MS Office, the...

We do not have any SAP Basis Admin. I'm the only IT-inclined person in the company.

However, I do not see the local printers appearing. Is there any other settings to be set?

Is the setting supposed to be configured at the client's side?

Hi, I have users using Remote Desktop to connect to our SAP Server through the external IP address. If they need to print to their local printer, how can it be done?

My Word is Office 2003 with SP3. The driver may not be the latest version but this is the same driver used on all other PCs and only myself and 2 other users have this problem. We do have a mix of Office 2007, 2003 and 2000 in use. However, the rest of those 2003 users do not have this problem...

The printer has been set to Store from day 1. The document is accessible by other users in the same department. Therefore, when other users print the document, it is printed to their respective store(mailbox). Sometimes, when I print the document, the setting is still set to other users' mailbox...

Hi, I am using MS Office 2003. I have configured my printer to print to specific mailbox instead of a direct print. However, when I try to print some documents, it still prints directly instead of to the mailbox. I check the document's printing properties and it is set to Print instead of...

Hi, I have an user that receives an email as an attachment in the .eml format. She is using Outlook 2000. However, other users on the cc list using Outlook 2007 can view the email straightaway in the preview window. I suspect that it is a compatibility issue with different versions of Outlook...

I have an user whereby her outlook will hang whenever she tries to access the address book. The address book contains the global address book on the iMail Server. This only happens after she created a new Outlook Data file. Multiple copies of the local Contacts and the Global Address book are...

Hi, I have fixed this particular problem of mine. I have deleted those existing Address book entries, leaving those required left. Now, the user can access the address book without Outlook hanging. However, this brings to another problem of mine. I realise the workgroupshare file does not...

Hi, My version of Imail is Server 2006. The size of the workgroupshare.mdb file is 669MB.

Hi, My user encountered a problem whereby Outlook hangs when he clicked on the To: (under New Mail). It also hangs when he tried to access the Address Book. However, there is no issues if he access the Contacts Tab instead. I suspect that there is some problems with the Address Book. Is there...

Yes, to the address book.

Hi, I would like to know whether there is any way to auto add the sender when I am replying his emails. This functionality is available in Outlook Express. I have found out that there are 3rd-party add-ins that can perform this function but I am thinking whether the option is "hidden" in...

Hi, Thank you for your advice. Unfortunately, my Server was installed in Chinese language and it was pretty difficult for me to translate "the last shutdown was dirty" to chinese. Is there any particular eventid or error code that I should look out for, that will indicate that the Server goes...

Hi, I have a Server running on Server 2003 that keeps rebooting on its own randomly. I have went through the Event log but nothing was found. I have also unchecked automatic updates and automatic restart on system failure. I have also checked through the Services. Only these following services...

Hi Tony, Thank your for your response.

Hi, I am using Lotus Notes 7.0.2 and trying to send "prevent copying" emails to Outlook\OE users. However, it seem to be that they can still forward and copy the emails. Does this indicate that the "prevent copying" option only works with Notes clients? Is there alternatives to make it work...