Outlook 2007 Hangs when Clicking on To:

[jensenaw]

Hi,

My user encountered a problem whereby Outlook hangs when he clicked on the To: (under New Mail). It also hangs when he tried to access the Address Book. However, there is no issues if he access the Contacts Tab instead. I suspect that there is some problems with the Address Book. Is there an easy way to fix this problem? We use a centralized Contacts book on the IMail Server.

I also see multiple different copies of contacts under the Contacts Tab. The user mentioned that a new copy will be created when he created a new pst file. Is these 2 issues related?

 

[imailtech]

Hello Jensenaw,
I work for Imail tech support and I happened to see your post. What version of Imail are you using? Also, can you check the size of the workgroupshare.mdb file? By default this is in /program files/ipswitch/workgroupshare but could be somewhere else if you are using custom paths.

 

[jensenaw]

Hi,

My version of Imail is Server 2006. The size of the workgroupshare.mdb file is 669MB.

 

[imailtech]

Hi,
First thing to try is to compact and repair the database. Follow the directions here and let me know if it helps:

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser

/std_adp.php?p_faqid=140&p_created=1220974508&p_sid=C*KKvryj&
p_accessibility=0&p_redirect=&p_lva=&
p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQ6MSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MT
UsMTUmcF9wcm9kcz0wJnBfY2F0cz0wJnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd
2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jb21wYWN0IGFuZCByZXBh
aXI*&p_li=&p_topview=1

 

[jensenaw]

Hi,

I have fixed this particular problem of mine. I have deleted those existing Address book entries, leaving those required left. Now, the user can access the address book without Outlook hanging.

However, this brings to another problem of mine. I realise the workgroupshare file does not synchronize well. I have users running on different versions of Outlook (2000, 2003, 2007). Those users running on Outlook 2000 have the most problems. They do not see new entries or deleted items. I have done the repair and compact as suggested above but still no luck.

Can you help, please?