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Thanks guys for immediate response. It is Auto-in and not manual in button defined in any of our workstation.

Hi Experts!Just want to ask if you encountered a problem in your center wherein after an ACD call, the state of the agent will go automatically to ACW?I already checked the timed acw but it doesn't have any value. At the same time when I issue "status station xxxxx", the state will be MI which...

Hi, Is there a way to restrict coach agent id to login in normal CSR workstation? I have two sets of COR here in our call center. One for coaches and the other for customer service rep. Our coaches here always have assigned workstation and they are restricted to login to a cutomer service rep...

Hi, Just want to know if there is a feature from AVAYA S8700 which will notfy agents logged in a particular split what type of call they will be receiving before call routes to them? For example; a voice prompt "Billing Calls" will be heard by an agent and after that, call will automatically...

Hi, We are planning to expand our call center for more seats and more T1 lines. Just want to know if how many T1 lines and digital lines I can add on my existing configuration? Here is the sample report I got from the switch regarding Port network load balance report. I know that each port...

Hi, We purchase a new sets of 6408d+ telephones a week ago and somethings weird happened the time we installed the phones. We usually use the TTI feature to assigned ports to a new phone units but when we press the speaker phone to activate the unit, all I heard is a beep tone but not actually...

Hi Frakieg, Try to create a vdn number first and on its vector, route the caller that will use the remote acces to the remote access number. This is what I used in our center so that I know when this vdn number appeared on my Call accounting reports, only means that they use the remote access...

The numenr of measured ACD members might reach its maximu. Try to execute the command "display capacity" and go to page 5, hunt group splits or skills page. Look in the field "CMS Measured ACD Members" and look if the available is alreadu 0. If this is the case, remove some...

Thank you very much to all of you guys. I think I might go to S8700. By the way, is the support to G3r system is still provided by AVAYA? Thanks.

Hi! Is ist possible for our PABX to be upgraded to S8700? I have a Definity G3r release 9. Because I read that in S8700, you can have a meet me conference feature which our company would like to have.

I don't know if this will work for you but in my PABX, I created a VDN number which routes to a remote access extension. In this way, call accounting software will recognized the VDN number as the originator or the calling party that was used or dial a NDD/IDD calls. When report are generated in...

This only means that your time slots in Port network 1 and 3 are exceeding the maximum CCS usage which is only 17,388 CCS. In your case, your TDM USage is almost near the maximum (16,481 and 15,496) which causes time slot request to be denied when it approaches the maximum CCS. You must need to...

Did you see any trunk identifications appeared that you have just created in your PABX in any of your phones that has a display? If not this means that there is a problem on your min max field in your ars analysis. Try to disconnect the trunk you are using in the PABX and connect it to ana log...

I'm sorry. Press the # sign after dialing the digits you want then the account code.

Just press # sign after entering the account code to indicate that you already finish enetring the digits you want to dialed. The delay is cause by the number of digits you define on your ars table specially the max digits to dialed. The maximum number of digits define on your ars table might be...

You can also try the changing the Outgoing ANI on page 3 of the trunk group form. Of course, you need a DOD type of lines in this case.

On our site, we have a DOD number 89871xx. I can change our caller id in the field System Multi Frequency signalling on the field ANI for PBX.

Hi! Changing the impedence from 75 to 120 works! Thanks to you guys!!!

Thanks for all your response! We already assigned port 24 to both dialer and into the PABX. Our support of our MUX equipment here told us that their MUX is configured to 120 ohm impedance but the card on our PABX is set to only 75 ohms. I think Viren has a point. I will send you an updates as...

Thanks Bob and Mikey! Does usually the 24th channel always assigned to any type of T1 configuration? My T1 is not configured as isdn pri but an ordinary T1 with robbed bit signalling. This don't need a d channel right?