Hi Experts!Just want to ask if you encountered a problem in your center wherein after an ACD call, the state of the agent will go automatically to ACW?I already checked the timed acw but it doesn't have any value. At the same time when I issue "status station xxxxx", the state will be MI which supposed to be AI (Auto In). Im using S8700 software. Thanks in advance.
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automatic acw
- Thread starter rod1
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There are two different places where automatic ACW can be entered.
If your agents are set up as auto-answer, then you need to use the Timed ACW option on the VDN screen.
If your agents are not set up as auto-answer, then use the Timed ACW option on the hunt group screen.
Susan
"Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894)
If your agents are set up as auto-answer, then you need to use the Timed ACW option on the VDN screen.
If your agents are not set up as auto-answer, then use the Timed ACW option on the hunt group screen.
Susan
"Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894)
DAVIDPAYNE
IS-IT--Management
How is the phone button’s setup.
Is it a Auto-In button, or a Manual-In Button.
Is it a Auto-In button, or a Manual-In Button.
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