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Hello All We are currently running CUCM 12.5 at all of our sites. We have a site due for PBX replacement and thinking about piloting 14 here. (less than 400 endpoints of 8851's and a few 8821's) Has anyone gone down a similar path? I see a bug fix SU2 out, but trying to get some real world in...

Hello Gang Is there a way to add spaces to the softkeys on the phone templates in CME 7.1? For Example, Our Main office is using Call Manager 4.2(3) When the phone is in the idle state, we have "new Call" "space" "CFWAll" "redial" "space" We are taking over this office with CME 7.1 and would...

The Voicemail ports are assigned. Still, I get the "your call is being transferred to the receptionist" msg.

Hey guys. I just had a Partner System ACS 4.0 with Partner Mail VS R 5.0 dropped in my lap to configure. When I connect a POTs line to the system and call it the phones ring once and I get a "your call is being transferred to the receptionist" msg. This system was used in a satelite office about...

GHTROUT - I tried to go into LD 87 for CDP and got an ESN 124 error. I think that means the feature is not supported. The 2 digit code im trying to set up get configured as an SPN right? I'm trying to configure 82 as an SPN and get the following: REQ prt CUST 0 FEAT net TRAN ac1 TYPE spn SPN...

Hello All, I am trying to set up a new office so they can dial another location by dialing a 2 digit code + the ext (82XXXX). I did this over 7 years ago on an Opt 81C. I've been transformed into a Cisco guy and haven't logged into the Nortel in quite a while. I sort of remember how to do this...

Hello guys. I have 2 POTS lines from Verizon that I would like to have ring on a 6424D. How do I build them as COT lines? I know I have available COT ports and the 2 lines from Verizon need to be cross connected to these ports. Will i require an available key on each phone or will they ring to...

Also, each group has a different after hours treatment as well. Group 1 to an announcement, Group 2 to overflow number. Is this possible?

Hello guys. We have a toll free number pointed to a 4 digit ext. How do I set this up as a Queue? All I need is to have callers who call the toll free have a "press 1 for GRoup A", "Press 2 for Group B" option. (I understand I need to record these prompts) Would this be a VDN, or a Vector, or...

Hello All. We are currently using Call Manager 4.2(3)SR1 with Unity 4.0 SR 1, and IPCC express 3.5(4) and are thinking about upgrading to 6.0. Is there a template or punchlist that tells you what release you need to be at on all of your servers in order to be able to upgrade to 6.0? Thanks

We have extension 3500 set up as an ACD line at Site A that forwards over a tie line to Site B. Under NCFW we have 81XXXX. Calls route over the tie line no problem. Tie line is going away and they would like to forward calls to an outside number. (even though they will pay per forward since it...

OldTimePhoneGuy, Our voicemail server sits in NYC, the IPCC server sits upstate NY. We wanted to see what our options were if the building were voicemail resides disappears... Thanks for the input!!!

Pndscm, We were thinking more like an 800 number pointed to a dnis number here. This line would be used mainly for service/maintenance employees who dont have voicemail. If it snows and they need to know if the company is closed, dial this number...no prompt options, no ability to leave a...

Hello All: We currently have Cisco IPCC ver 3.5(4). We were wondering if there was a way to set up like a "info line recording" to update employees on weather emergencies, disaster info etc...and have the ability to change without having to upload scripts. ie someone in HR dials a number, enters...

We tried that...no dice. Even with physical diconnect of the cable. Since this only affected the 7960's we created a Date/Time Group with -4 Atlantic time and pointed all of the 7960's to it. (via BAT) That involved creating another Device pool as well. Thanks

Anybody else having this issue today? We are on 4.2(3)SR1 and all of our 7960's are 1 hour behind. The 7970/61's are fine. Cisco's response is to install the latest and greatest DEVpack. (31 or higher) We are currently at DEVpack 04. Any thoughts? Thanks

Wow...thanks. Love that analogy MagnaRGP. So I did this right afterall.. Thanks Gang!

At present when you call the 7521111 number it rings on the attendant console. But if someone else calls while that call is engaged you get a busy signal. So yes..I'm trying to get more than one call to ring on this trunk. thanks

Hello All, We have a POTS line that is set up as a COT to ring to a 2616 set. (OPT 81C) We have a new POTS line that we want to have ring directly to the Attendant console. After I set this up, the line rings to the Console no problem, but if another call comes in it rings busy. The difference...

Hey John, Would I be able to use ProComm Plus for such a task?