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on the right side of the wallboard, you can open up the panel and switch modes with a little switch on the board.

Hi, thanks for your help. A call is resolved if the same caller id does not show up in the table within 24 hours of the original call. An "unresolved" call would be counted for that paticular employee if the same phone number called back within 24 of the original call. Make sense?

This should be an easy question for a seasoned Oracle person: I have a system setup to record info about calls coming into our company. My simple table has 3 fields: DATESTAMP (date) ORIG (varchar) <- caller id of person calling DEST (varchar) <- Internal ext person called SELECT COUNT(1)...

Here is the situation. I need to have a single function in a library parse an XML document and return the content. How can I do this with XML::Parser without using globals? I can have other functions, but I am unsure on how to pass the data to the Parse handlers. For example (this wont work)...

Sorry. didn't read the whole post "there are a lot of them" my bad

Why not just create a vdn with a new vector with a route-to step in it? Thats the easy way DAve V

I just got it. It was indeed under NXX as 1412. Which doesn't make any sense to me. I removed it, and added it to NPA with correct RLI, and am assuming it will work in the morning (not on site). I didn't see it the first time i looked because I was just looking for 412 in the nxx. Whatever...

Additionally, I have looked at the entire list for NPA, and it is not programmed in there. All of the others ARE. I can not add it, as it gives me the same error about it conflicting with another NPA/NXX. Not sure where to go from here. I looked under all other options for TYPE: in load 90, and...

eh... same thing REQ prt CUST 0 FEAT net TRAN ac1 TYPE spn SPN 1412...

...where the NPA: 412 and the NXX: 633. And we use 1+number

Ok. I do the following: REQ prt CUST 0 FEAT net TRAN ac1 TYPE npa NPA 1412 ESN073...

Should be a simple question: I have an Opt 11. We have come accross a number that we are unable to reach from the office. The number is reachable outside the office (from cell phones and stuff). My question: Other than looking in LD90 for the NPA, where else should I be checking for this...

That was everything I needed. Thanks to all. You guys rule.

Here is my updated dnb printouts of my situation. I need the 9996 dn to roll over to the 2996 scrs: DN 9996 CPND NAME SWITCH TECHS...

Will the calls roll over to all scr appearances of the secondary line I have on all the 2008 phones? Or just the one thats marped? Sorry.. I'm not on site-

Its an Option 11, however I am not stuck on one more thing. All appearances are setup as SCR, and they are on mixed buttons across both 2008 and alalog sets. How do I get this to hunt to the secondary line on the digital sets? Here is a tnb of one of the phones that needs to forward: TYPE...

ARg. As you can tell, i'm rather new at this system. I owe you a beer. Thank you. Dave

Here is my problem: I need to add a few more sets with the DN of 9996 being on key 0, and am getting the same error (SCH0369) and I'm not sure why. The MLDN parameter is set to YES in LD 22. I can not use MCR because I need this to ring on an analog line. All appearances programmed already are...

I am having a similar problem to the one posted in this thread, and I was hoping someone could help. The MLDN parameter is set to YES in LD 22. All appearances programmed already are SCRs. I need to add a few more sets with the DN of 9996 being on key 0, and am getting the same error (SCH0369)...

Thank you to all who have replied. I am one of those people who program the phones, but never use them :-)