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We just upgraded a locations remote workers from 5610s to 9608G working in VPN mode connecting to a Sonicwall. After the upgrade we found that the phones will work until a second phone is connected at the same remote location. Once a second phone is connected both phones will work and will...

I know this doesn't sound like a big deal, but if you run Agent Dashboard from XIMA it creates a major issue on reporting. Hunt Group A has overflow to Hunt Group B, if you call Hunt Group A, the call Queues for 2 min then goes to VM. When the VM to Email is sent the Subject line shows Hunt...

I doubt that all 64 calls are using a channel if it is a mixture of SIP and T-1. Kevin Flounders www.comstar-usa.com

Usually just plug and play with these guys even when it is off of their soft switch, but for whatever reason I cant seem to get the trunk in service. Windstream can run patterns through the circuit and loop up to my equipment, but no luck. I am guessing its a soft loop somewhere in AT&T land...

Never allow RDP, I have logmein to the server. We are running many clients with an apps server, but this was not an available option to us in this case. Another odd thing, Manager also does not work on this server, but System Status does. I am going to attempt to remove the updates and put in...

Man, I am rusty on posting: Server 2003 SP2 VMPro 6.1 500 V2 6.1 Auto Updates are on Kevin Flounders www.comstar-usa.com

Getting the following message when trying to start the service: The Voicemail Pro Service on Local Computer started and then stopped. Some Services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. Here is the error log: 04/05/2013 17:46 -...

Looking for a basic automated appointment reminder call out software that integrates with IPO. We need the service to dial a list of calls from the database and play a recorded message telling them their appointment date and time with the option to zero out to a hunt group for assistance. I...

Now it just shows the map of the US when I try to track someone. I verified that tracking was turned on their IPhone, but it still does not work. Kevin Flounders www.comstar-usa.com

Any of you guys figure out a way to allow a supervisor see where their people are via a PC instead of the IPhone/Android? Also, am I the only one who thinks that it should be a part of Portal? Kevin Flounders www.comstar-usa.com

I hope it isn't a license I have to buy! Kevin Flounders www.comstar-usa.com

IP 500V2 at 8.0.44 with two PRI 24 cards and corresponding PRIs. I have been noticing a trend that is alarming, every 20-40 minutes all of the channels on both PRIs Idle up in SSA at the same time. There are no Alarms/Err Seconds/Slips/LOS or anything in SSA. The two PRIs come in off of a 10...

In the 9508 menu under Home>Advanced Options>Audio, there are a couple Headset features that I am not 100% sure what they do. Headset AGC - I know Headset Xmit NR - Noise reduction for Transmitted Voice? Headset RCV Loud - No Idea Headset CC - No Idea Remote Headset - No Idea I have a client...

Figured it out. The Tasan routers had a backup ISP connected to it so that traffice was coming in on the 10 Meg connection, but being router out on the 30 Meg. Makes sense, Changed the route and all is good. Thanks for the quick replies. Kevin Flounders www.comstar-usa.com

Two unfirewalled Tasman routers. Kevin Flounders www.comstar-usa.com

I did, twice. This is a new one for me too. I have never seen an SCN up in SSA, but also getting the trunk errors. Kevin Flounders www.comstar-usa.com

I have a 6 site SCN (IP 500 V7.0.23) over an L3 managed MPLS that has been operational for two years without issue. One site had its MPLS circuit drop them come back up, but since the drop inter office calling is broken. In SS on the main system I can see that the SCN says UP, but the alarms...

What type of VPNs are you using? Kevin Flounders www.comstar-usa.com

Yes, when setting both to Primary, the Full static issue comes up and needs a reboot. Kevin Flounders www.comstar-usa.com

I have a 406V2 @ 6.1 with two different PRIs on two separate PRI24 cards. Both providers are requesting that we use them for clocking so we are having a weird issue. If I clock off of PRI A and put PRI B into Unusable, PRI B will show no clock slips in System Status, but will produce a burst of...