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Sorry new area for us here, what does CTI stand for?

Does anyone know about "CTI" feature I think it is suppose to be some type of screen popping feature? lftpwr

first, what was the last thing you did before the login? did you add any new hardware, software, printer....it could be the workstation did not like the driver or item or application you last did.... power off the pc and then power back on, during the boot process, try doing the last know login...

I actually have some techs able to login to 4 splits, we just program phone button probably different and I understand all what you have said BUT when calls are routed it still seems that they would route the same way whether or not you are non-EAS or EAS environment. regardless of number of...

It sounds like DDC and EAS routing work the same...or am I still missing something. why would a company spend all that $$$$$ if they can route calls using DDC. lftpwr

We are a Non-EAS environment...considering going to EAS, how would you explain the difference between routing calls with EAS (skills/priority) vs a non environment and using DDC routing? If you have the most experienced listed 1st in DDC and would that route similar to the way EAS routes on...

I took the DSA Basic Admin on CDROM and at the end of the test, it shows you your score, if you have 80% or higher you passed, I did not receive anything from Avaya once I completed the course. It will tell you to print out that final page that shows if you pass and what questions you missed if...

We have had the same problem, where it would just ding constantly causing us to have to do a hard reboot. I contact Avaya TSC, they said it is a pc config problem not DSA (ASA). We have tried alot of different things with Avaya on line with us and nothing worked. Under your system properties...

we are concidering going to EAS and I have no idea about what to expect but in reading your response it defineately help me to understand more about EAS. Thanks lftpwr

I am curious, what nasty NT problems have you encountered, We have an IP600 and have had alot of problems with it, just wondering if we are the only ones thanks

try another jack with the Callmaster that is having the problem. Take a Callmaster that you know works and place it in the jack that the problem callmaster was in lftpwr

We are a non-EAS and thinking about going to EAS....how difficult is the conversion and what time should be allowed? Thanks lftpwr