Other Person can't hear me despite port changes

[Guest_imported]

Hello,
I have a call master III and when I try to call someone the other end cant hear me but I can hear them with no problem. I tried a brand new prong, new cord, new handset, and even a brand new callmaster III from Avaya yesterday and even with all those changes other people still cant hear me. I have tried changing ports to a different one but nothing seems to be helping. I have runned out of ideas. Does anyone have any other ideas as to what might be causing the problem.

 

[Guest_imported]

Bump

 

[scottyjohn]

Find another identical extension that works and compare the config on that to your own, there may be a difference in the setup somewhere. John

http://www.eagle-i.co.uk

 

[Guest_imported]

Did that also already all settings are the same. Even tried removing station and then duplicating a station that is the same type and same settings but still no luck. Can call and receive but other person just cant hear me.

 

[Phoneman2]

Are you calling the same extension to test with, maybe its the other end that has the issue. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[Guest_imported]

Tried calling several different extension but still all the same issue. Tried calling from home to that user and I could not hear at all as to what the user was trying to say. This boggles my mind. You would think that trying different port would solve the problem if the phone is a brand new spanking phone. Any more ideas

 

[G van Hamburg]

Hi,

Let's resume:

A call center III extension has one way communication. You can here them but they can't hear you.

First that comes up is: the microphone is broke.

To see were the problem is hiding you work from "outside to inside" In other words: start with changing the handset/headset and stop with changing the PBX (joke)

Have you exactly tried the next steps?

Change the headset/handset with one that works: If the problem stays we go to the next step.
If the problem moves than the headset/handset is the problem and you have to replace it. Problem solved.

Next step:

Change the callmaster with one that works, NOT a brand new because it can be a DOA.

If the problem problem moves, it's the callmaster. If it stays we go to the next step.

Pretend you just heard there's a problem and ask some one else to take a look at it. Now it's his problem. (kidding again)

Swap the ports of the callmasters and see if the problem moves.
If the problem stays it's not the port and you have to take a real good look a the programming. Otherwise change the port.

If you swap ports on different cards you can also try swapping the cards.

If you really tried all this an nothing works, i'd call avaya and let them take a look.


goodluck

 

[RTMCKEE]

Have you tried changing cables? Could be a cabling issue. If you dont have another cable to try, try using a different pair on that cable, you will have to reconfigure the jack. or if you use splitters that split the brown pair for a modem just try one of those and put your x-conn on the brown pair at the pbx side.

Looks like you've done everthing else I would have tried.

RTMCKEE

 

[scottyjohn]

The way Brandaris has suggested is definitley the way to go, start at the users ear and work back to the PBX changing every component for one that you know works. We had an issue similar and it was due to a wrong UP10 cable from headset to turret. It looked ok and was brand new but the plug where it goes into the back of the phone was a smoked plastic rather than clear. We got a new batch and they worked fine after that John

http://www.eagle-i.co.uk

 

[lftpwr]

try another jack with the Callmaster that is having the problem. Take a Callmaster that you know works and place it in the jack that the problem callmaster was in
lftpwr

 

[Guest_imported]

Hmm... Very strange atleast to me. I thought that handsets were all the same and should be universal to regular 8410D, 8434B, or a call master III. Turns out that a regular handset from 8410D and 8434B telephone will not work with the Call Master III. I tried several handsets from regular phone and the problem was there. As soon as I took a handset from another Call Master III station and placed it on that phone that was not working correctly it work great. I guess now I know what the problem is and that is the handset. I guess Call Master III requires their own special handset because of my testing of about 6 handset from regular 8410D and 8434B telephones and it did not work until I used another Call Master III handset. I solved the problem. Thanks to all the people that responded to my question.