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Are you sure it's not a "psychological" problem? We've seen this before when people complained about a new system, simply because it's a change in their environment. Anyway, there is a handy way to find out more about the problems of those users by using the VoIP Monitoring Manager. It's a very...

The Avaya TFTP server (originally Walusoft) is a light-weight and pretty good tftp server. I don't think it can be run as a service, but when you put it in the startup folder, it should have almost the same effect. One problem we have encountered though, is that you should leave the client limit...

should be craft01 for craft. however, once you installed the authentication file you should use dadmin (password partner111).

Please be so kind to send me a copy as well... tia!! tvlemmens@westcon.be

ASA is definitely worth looking into. It features many extra's, such as templates for adding/changing/moving users, export/import and report data (I use this one quite regularly), "graphical" emulation and fault & performance tools. You can also store different systems with their...

Looks to me as a firewall issue as well. Maybe worth while investigate which ports are blocked by the firewall; softphone uses different ports than ICMP traffic. Another issue might be with NAT: if you're using some sort of device that provides NAT on your local network it could cause problems...

i have been able to solve several identical problems with a utility called "unknown device identifier". you can download it here: http://www.zhangduo.com/udi.html if the link should be outdated by the time you read this, try searching google... it should present you with an accurate...

Thanks for the reply, guys. Unfortunately I won't be able to test it until after the weekend, but I'm confident it'll work based on your feedback. Just wasn't sure because the documentation specifically only mentionned cell phones, but DECT -at least in Europe- is still used quite a bit and...

Hi We have a customer that wants some users to have both a desk phone and a DECT phone. They should ring simultaneously, but when one is answered the user should be in a "busy" mode. I mean with that last that when the user picks up e.g. the wireless phone and another call comes in...

Maybe a partial solution or workaround: if an agent is logged in on a station, that station is still reachable through its extension and you can include the station in a group or whatever. however, if one initiates calls from that station it would appear as coming from the agent. so it would...

here's another option. although it is probably more complex (and expensive) than the one you are looking for, i thought it might be worth mentioning. there is a relatively new product called active enterprise, which consists of a set of applications and activeX components. you can use these...