I am wondering if there is any software available to allow a Windows-based program
to query the Avaya PBX. Specifically I have a situation where I need to determine what
physical extension / station a particular agent is logged into. I dial go into the CMS
system and run a report and determine this info. I can see the agent login id and the associated physical extension / station listed. However what I need to do is query this via a Windows program. Are there any software packages that would allow me to do this type of query. For example if agent id 1234 logs into the phone with extension 57111 I need a program I can send 1234 which talks to the Avaya and returns 57111.
to query the Avaya PBX. Specifically I have a situation where I need to determine what
physical extension / station a particular agent is logged into. I dial go into the CMS
system and run a report and determine this info. I can see the agent login id and the associated physical extension / station listed. However what I need to do is query this via a Windows program. Are there any software packages that would allow me to do this type of query. For example if agent id 1234 logs into the phone with extension 57111 I need a program I can send 1234 which talks to the Avaya and returns 57111.