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I have had this same problem at least twice on a CMS version 11. The only way I could get this issue fixed was to reboot the CMS server. This was recommended by our support folks. G3si Guy

Hello, I sometimes have has issues using the ranges for example mon xx:xx to fri xx:xx. Instead I just treat every day with a command to ensure it works the way I need it to. For example: 26 goto step 3 if time-of-day is mon 08:00 to mon 20:00 27 goto step 3 if...

Metrolinedirect.com has the best prices that I have found for memory cards. It is a third of the price from what Avaya quoted us. I am ordering 2 8meg cards right now for $249 each. G3si Guy

Works great, thanks very much! G3si Guy

Did an upgrade in December and have had no issues to date with the upgrade coming from version 7.1. If anything, things are running better now and I am on ASA ver 1.12. The upgrade basically consists of your vendor replacing the processer card and you will most likely get a new type of flash...

I am ready to implement telecommuting and one requirement is that all stations must have a personal security code set before they can use the functions. It will not accept a blank code initially. Can someone tell me the easiest way to use ASA to change multiple security codes at once? thanks...

Ok, I have posted this as a FAQ. Should help a lot of people. I couldnt find the exact order of this myself, so I used the tried and true method of ...trial and error. Phoneman, I have recently implemented telecommuting, and the only things that it can do is extended call forwarding and...

Here is a doc I put together and it works great here: HOW TO CHANGE SECURITY CODE FOR MEET-ME CONFERENCING 1. Dial 339.(your FAC) 2. Enter Meet-Me vdn extension, then press #. 3. Enter current 6 digit access code, then press #. 4. Enter new 6 digit access code, then press #. 5...

Well I have version 1.12.02 running windows XP and it still crashes a LOT as well. Pretty hard to get work done when the software supplied works so poorly. I can't remember dsa ever crashing on me. Just letting ya know. G3si Guy

excellent replies all! Very helpful. One thing, I am still somewhat confused on the check skill command. It seems like I tried it and it ended up queueing the calls anyway (up to three). What should a typical line look like for this? ie.. check skill xx pri m if available agents > x? So...

I have been asked a few things from our helpdesk and thought someone might have some insight: 1. Can an agent put an ACD call on hold and take another ACD call? My first reaction is this probably doesnt work that way. 2. Can the phone system or CMS be programmed with the ability to alert...

Found it. I looked at every screen but Unix Management! So in 2 years it drifted off about 10 minutes. Not too bad I guess but at least I know how to check it now. Thanks all G3si Guy

so.... time is independent of pbx on the Intuity? Basically, it is it's own timekeeper? G3si Guy

Does anyone know where Audix get it's time? Is it from the pbx or is it independent? The problem is I use ASA to keep the pbx time in sync with naval observatory time and it works fine but I just received a call about an agent who received a voicemail message dated 10 minutes in the future...

hello, recently went to v11 on g3si and I was wondering if there is a way to set all my stations with an initial security code other than going into each station one at a time and setting a default which they can then change with the feature codes I have setup. Can I import this somehow with...

So basically just consider each caller on meet-me taking up one slot in my voice T1 like any other caller. Simple as that?

Very cool! multiple 6 person conference calling. What form do I view to see my maximum time slots? Is it the maximum queue slots as noted below? SYSTEM CAPACITY System...

hmmm, you may be onto something there. software load : R011i.01.3.065.4 G3si I now can use the command route to meetme, but I do not have the ability to use these commands: goto step xx if meet-me-idle(meet-me-idle is not an option) goto step xx if meet-me-full(same here) I just did my...