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forestfan, Let me see if I can assist you with this. First you will need to see if you have the basic hospitality package on your PBX. Type in the command: display system-parameters customer-options. On the lower right hand corner of the page you will see Hospitality (Basic)? if it has a (y)...

Randy, I am currently running NICE Query, Administrator, and Monitor version 8.5.2 on windows XP corporate edition with no problem. Perhaps if you have a version earlier than 8.5 you will need to upgrade.

Barry, Yes, I hear it dial it will show me the waiting for name prompt, then waiting for password prompt, then an alert box pops up saying "Did not see the password prompt - Exiting" As for the system configuration I changed my init string and that did not help. Maybe it is an OS...

O.K. I downloaded this software and cannot get it to connect. I am running a G3RV6 using dial up and it never gets the password prompt and then it disconnects. Any help would be appreciated. Brett

Rich, If you have not resolved this yet, Email me your phone number brett8n@yahoo.com and I will walk you through it. Brett

garnerj, Two questions. First do you have uniform dial plan on your switch? Run the command disp sys cust and on the right hand side of the second page you will see: uniform dial plan? with either a y or n next to it. Second, do you have a tie trunk between these buildings? If you have...

To answer your question, zip tone is a series of beeps that an agent hears as a call is delivered to them. Here is a little more information from the AVAYA Definity Documentation. Ringing vs. zip tone for incoming calls When a call arrives at a voice terminal, the agent may hear ringing or...

Duane, On the first page of the trunk group form toward the bottom you will see an option called disconnect supervision. Change out? from n to y and you should be able to transfer your calls without any problems.