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Has anyone had any difficulities setting up the Park & Page feature on a Call Pilot 150? We set option 6 in our CCR tree for park and page. We called in from the cell phone to test, went through the menu and then selected option 6 for park and page. After hitting 6, if no options were set to...

Thank you gutwrench. Looks like directed pickup will work.

Hello, I have a MICS 0x32 with R1T1 software. We have about 20 sets that are setup with 2 intercoms, and access to line pools. Only the reception desk rings on incoming lines during the day. When the receptionist steps away from her desk, incoming calls do not get answered and the Auto...

Are you open to using a solution that uses a PC? I setup the exact same setup at our office. I call in on our 800 number, I then transfer to an extension that has an ATA attached to it. The ATA is connect to a modem on a PC, and on the PC I run an IVR software package. The IVR is setup to...

I need to install an Expansion Cartridge in a MICS and attach a 0x16 Fiber Station Module. The last time I did this the software was reset to defaults and I had reprogram all settings. Is there a proper way to install the 2-Port Expansion Module without loosing programming (I did turn off the...

We are using a SMDR3 connected to a Modular 8x24 KSU with an added 16-Port station module. Our SMDR logs are beginning to show extremely high occurances of "RECORDS LOST". Our phone system is very busy, and I know that the SMDR can only buffer so much data. The SMDR is set to it's maximum...

Hopefully easy question. On a 8x24 KSU w/DR5, once you change the volume on the handset how do you save it so that it stays at that volume? Thank you!

I have a 6x16 KSU that looses ALL settings when the power fails. Yes, we have a UPS hooked up, however if the UPS is turned off in error, or an extended power failure happens and the UPS battery is drained, then the KSU has to be reprogrammed as if it was a brand-new install. Is there a CMOS...

Yes If she does a F986 and the mbox # it will transfer the call to voice mail

I have an MICS v4.0 and FLASH 4-Port v2.0. When a call comes into reception and she forwards it to an extension, If that extension is set to DND the call get returned back to reception and not tranfered to voice mail I have my Forward On No Answer and Forward On Busy set to Ext: 251 and DND...

Try F9*1 and see if your system recognizes the startalk unit. If it doesn't it could be because you are using an MICS or CICS with startalk. Startalk voicemails do not work with CICS or MICS units (with exception of MICS 1.x)

I have a Startalk B that I had to install a new hard drive on. I've installed a 540SCSI drive that is properly terminated. Can anyone tell me how to install the startalk software? Can this be done using a PC? Thank you!

Don't know if you can do this with your software version. You will need to setup ext. 24 and 25 to have ringing for incoming lines assigned, then setup ext. 24 to "forward on busy" to ext. 25. Should be able to do this in DR5 software. If you have older DR software, you may not be...

I have an MICS with MICS1.1 software. I've enabled the reception phone to "forward on busy" and "forward on no answer" to another extension. I only want external calls to forward to another extension, not internal calls. Does any of the sofware releases differentiate...

Does anyone know what the term "analog station module recognition" means? I'm looking at a norstar document that compares MICS software features, and MICS release 3.0 and higher says it supports analog station module recognition, but I'm not sure what this is. Thanks!