Trunk Answer Question 1

[larsm]

Hello,

I have a MICS 0x32 with R1T1 software. We have about 20 sets that are setup with 2 intercoms, and access to line pools. Only the reception desk rings on incoming lines during the day.

When the receptionist steps away from her desk, incoming calls do not get answered and the Auto Attendant picks up. We are hoping to use a feature such as Trunk Answer to answer the calls. However in order to use Trunk Answer, the phone system has to be in a service mode. That would also be OK, however the reception phone's display constantly displays the name of the service mode, and does not allow her to see any other functions such as date/time/caller id/etc..

Is there a way to accomplish answering an incoming call from another set similiar to Trunk Answer? Call pickup does not work reliably, since it will pickup the first ringing phone, and this could be an extension calling another extension. Any tips would be appreciated!

Thank you!

 

[gutwrench]

Suggestions:
If service mode is OK just have receptionist toggle ringing service on and off when away and back. No need to use trunk answer, just put coverage sets in the ring group. Or use directed pick up (F76) for the reception DN. Maybe put an external ringer in the ring group.
Waddaya think?

 

[DueE]

Call Pickup- directed. F76 + XXX (XXX = recept icm)

DueE

 

[larsm]

Thank you gutwrench. Looks like directed pickup will work.

 

[sprucegrover]

Why not use a different set that can be left in service mode all the time. Like in the equipment room, or a courtesy phone. Just put set lock on so no-one can remove the service ringing