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If you have MCafee AV running on the IPOCC, you need to either disable it or allow IP Office Contact Center through the AV software. Even at that, Antivirus and Avaya software generally do not mix. I recommend disabling the software, rebooting the computer, and trying again. If it works, you've...

Sounds like you need to reach out to a business partner so you can stop bleeding money out of your call center. Have you tried to restart IPOCC Watchdog/the entire IPOCC Server? Are there any Event Viewer logs showing application/windows errors in association with your PC? Start there.

It looks like I was able to resolve this one: - I found that there were several files that were 0KB in size giving the syntax error, all in the WebMgmtEE directory of system/primary on the new Manager Installation: 1)Version.json which is located in the WebMgmtEE directory of the Manager...

Hello, I'm currently experiencing an issue with upgrading IP500V2 Control Units to 11.0.4.1, where the HTTP Session terminates with a 400 Bad Request in the process of uploading the Web Management Files. I have all TFTP and HTTP Settings set to the Manager PC on the same subnet as the IPO, and...

Thank you Ekster. I appreciate the help!!!

Thanks all for the replies; JnatureLy - this is EXACTLY what I've found, as well. System housekeeping, users being logged out, the openfire, all of that down to a tee. I suspect 11.0.2 release bug as well and I'm waiting on one of the senior folks to open a ticket with Avaya as I'm not...

Hello, I'm looking for some help with checking and validating where licenses are allocated in IPOCC. We are trying to enable Silent Monitoring for a new supervisor, but we can't pinpoint where the supervisor licenses are tied up. My company recently inherited a system from another support...

Hello, I've got a nagging issue that I'm experiencing following a system upgrade of a Primary Server from R 10.1 > 11.0.2. The trouble that I'm having is that, for two users who use One-X portal through the web page (Https, port 9443), each morning when they try to connect and login, the...

My mistake. I didn't see the 'Internal' part of your twinning explanation. You should be able to control the digits sent out of these SIP phones in the user configuration, under SIP, there are three fields: Program those with the number you wish to display on outbound calls

Program a new dialing short code (I usually use something like *6N) and ARS table for CLID Passthru, where the Telephone Number field is programmed to send 'Nssi' when it receives any input from your new dialing short code. In the SIP Trunk configuration, select the 'Diversion Header' Option...

Check the NIC types on the Cloud Server. I've had much more success using VMXNET3 NIC interfaces, and seen other types like E1000 cause QoS issues like you're describing.

Dial Delay timer in System > Telephony

Few questions: Is your voicemail Embedded or Voicemail Pro What is the destination of the main phone number - is it a group, or a user? Is there any forwarding enabled on the destination of the main phone number? If embedded, you can try to reboot the chassis. Or like Janni said, turn to a BP...

Disable Direct Media path and try again.

It really sounds like an issue with dialing short codes on a system level. Go take a look at the dialing codes, and look for something like this: In that instance, I set up a test that dials a 4 digit extension, using the paging feature to auto-intercom the dialed extension. If that's not...

Answer could be in their short codes tab - are their dialing codes uniform with other users that aren't experiencing this issue, or do they differ?

Resolution here: The telco provider, for whatever reason, had disabled inbound CLID on the system. Once I ran sysmon and saw that all inbound calls were showing 'withheld', I had them re-enable it. Once CLID was working again, the header came back up as designed. Thanks all for your help on...

Thanks TTT Simplicity is beauty...

There are no whisper options anywhere in the callflow. Most of their traffic routes through their main numbers which point to *80 for the Day Menu. From there, their prompts just go to basic transfer actions with no entry prompts or anything fancy.

Hello, Hoping to get some help on a support issue that's currently boggling my mind. I have a customer running Windows Voicemail Pro, Version 8.0(6001) that has ran into an issue with what seems to be a long standing feature of their system. This is something in particular that I haven't...