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Unfortunately it is not possible to dial the same CO without the PIN code. Actually, it is possible but it would be a mess for the users to understand. There are 2 solutions in this case: - Get rid of the PIN and block the calls by COS (1 to 15) - If you cannot get rid of the PIN, keep it for...

Adriano, Você vai precisar do software HiPath Card Manager. Instale, e ao abrir o software, selecione o drive do seu computador onde se encontra o cartão e aponte a pasta onde se encontra o arquivo da versão da HiPath 3000 que você irá passar para o cartão e então grave a versão. Apenas...

Thanks guys! I got the information I needed thanks to you.

Hi! I have an KX-NT553 working just fine. I need to know the following information configured on this device: IP address, netmask and gateway that were provided by the DHCP server. Does somebody know how can I find these parameters on the screen of this device? Thanks in advance!

Hi, After checking the parameters that adibv has told you, it is also important to set the parameter "TTT" in the COS that is being used by the extension.

I appreciate your help Moriendi! I've updated the Assistant, transfering the file via SFTP and it worked just fine. I've changed the DNS configuration inside resolv.conf file, then the command time getosversion -s started working in less than 10 seconds and also Software Transfer. Now I'm able...

Moriendi, It took approximately 4 minutes to run the time getosverion -s. There are 2 HFs for Assistant I can apply, but how am I going to update since Software Transfer is not working? And where can I find the logs for SWT? Thanks for your help!

Thank you donb01, I've installed Firefox 51, Java 7, I've made the client preparation and now it "works" even on Firefox just like IE. Thanks Moriendi, I've checked the resolv.conf file but it seems to be configured correctly. See the image attached that shows the configuration of my...

Hello everybody! I need to update the CSTA release of an OpenScape 4000 V7 R1 for some corrections. I have followed the "Client preparation" steps and everything is ok with the web browser in order to the Assistant to work properly. The problem is that I open the Software Transfer, the page...

Indeed, this problem is due to wrong date/time or the SIM Card not being recognized. As said before, removing the SIM Card and cleaning it could be enough. Also if the SIM Card is loose within the "thing" that holds it, you can put a piece of paper above the SIM Card (Technical adaptations.. Haha).

He was probably using a DIAL UP connection. If the HiPath has a card called IMOD or IMODN installed on the main board (it's a small card plugged ON the main board), you can set a DID number that receive calls and connect to the PBX for remote administration.

You should be able to get dial tone in POT, either with the extension number configured or not, if you are not getting the dial tone, probably there is an issue in this specific port of this card (best scenario).

Thanks Moriendi. You guessed correctly, indeed what I have to do is to send the real number on one trunk and PUBNUM on the other. I did what you have suggested, removing the PUBNUM parameter from the LDAT that was supposed to send the real number and it worked just fine. Thank you all for...

Hello... Unfortunately, if you don't have an OpenScape Contact Center integrated with your HiPath 3000, it is not possible to divert the inbound calls based on the number.

Thanks for your reply Don! I am also thinking that is not possible, I just want to be sure. About the spammers, you said that you don't know how they change the identification, it depends whether the provider allows it or not. For example, here in Brazil, there are some providers that do not...

Hi everyone. I have to configure the following in the HiPath 4000: I got one ISDN trunk(DIUN2) that is used to place calls between the 4K and a NEC PBX and a SIP trunk(STMI4) that is used to place calls between the 4K and an Asterisk PBX. The calls are working just fine, the issue is that when...

Thanks everybody, I appreciate your help, the configuration is working! The destination of the FWD wasn't the ATND configured on the system, in that case, this is what has to be done: Add INAU to the COT, DIDBLK to the COS and check if the parameter ICPTDID is active on FEASU; Change the...

It's difficult to understand why these people can't seat and answer the phone indeed, the system is smarter than they are. But I think that INAU and DIDBLK will solve the issue transferring the call to the ATND.

I can contact Siemens, but the process is kind of slow, but maybe these parameters can help, I'll check them.

Thank you guys. I tried that COT but didn't work. I also think that option 3 is the easiest. How can I intercept to ATND before DIDBLK disconnect the call?