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I'm looking for suggestions on where to sell old Mitel 2000 and 200 cards. My employer has A LOT of pnode and bay cards that we aren't using and don't need. Whether they all work or not is an excellent question. We are hoping to sell them to some place that might be able to refurb and resell the...

We will be putting AT&T flexreach SIP trunks on a Mitel Border Gateway. I have downloaded the configuration guides from Mitel and looked them over several times. Does anyone know of any quirks i need be aware of when setting this up? Anything you've found that the book might have left out?

I maybe wrong, but in my experience, hardcoded message like that cannot be removed or modified. Only places to look may be in COS or in the Sys admin greeting menus inside MB9999.

We have deployed various model Grand Stream ATA's on customer site. We need toknow if the is a timer or option to prevent the ata from timing out. The problem is we have the FXS ports and connected. after a period of 5-10 minutes, any calls made to the ports go RNA. how do i stop this from...

OK Network guru's, i really need some guidance on this one. Setting up Toshiba IP Edge 1.7.1 F/W build for SIP trunks. Trunks come from provider on a block of 3 IP addresses, run through a WatchGuard XTM series firewall. No other equipment between the firewall and the network switch. Any...

Despite putting network server information in, I can't seem to get voicemail to work on my backup system. I have the ports turned on, no port numbers setup. I figure i'm going to have to setup the port range numbers on the 2nd switch manually, is there anything else i need to get my mailboxes...

You can unplug/replug using the arrow key to access the phone programming. In my company, we usually default the phone (tools and features menu) then hold the arrow key again while the phone is rebooting after the default, get into the network settings, static IPv4 and only enter the ICP and...

My suggestion is to make sure you deleted the MAC address of the phone you want to use and make sure you delete any extension entries associated with the phone, or the location. Just blow them out and start clean. Try using the IP telephone inventory to ensure that you have cleared out anything...

Customer needs to rerecord Auto Attendant on IPedge. I remember that using department groups, the prompt numbers are 3 digits. (101, 111, 121, etc....) This customer is using script prompts for the recordings. Are the scripts prompt numbers supposed to be 2 digits? My test system wouldn't let me...

Why not just change the extension number for the phone? Hot desking doesn't need a device assigned.

I'm pretty sure this can't be done, but i'm doing my due diligence. We have been contacted to ask if we can block calls inbound from a single number. 3300 MCD running 8.0 with PRI trunks. PRI carrier can't do anything about it. I know i have some options for inward calling party modifications...

Belevedere - The phones are already ringing, there isn't any audible sound. If it's not a matter of the ringer being turned all the way down, is there a programming step to check to see if the phones are setup for audible ringing? The difference between line ringing audibly or having the key...

Customer of ours has NEC Aspire. I don't know any more than that regarding system config. I know that we cannot access it via PCPro or web Pro. According to my coworker, the only way to setup programming is via the phones themselves. My coworker setup 2 phones for them. Customer is saying that...

kwbMitel - The customer is using the predefined SIP ALG which only has port 5060 TCP/UDP in it. We tried turning it off and creating a custom policy with the same settings and doing so made things worse. We also tried adding the recommended UDP RTP ports to the policy and it didn't help the...

OK, here's a brain teaser. Mitel 3300 on ver 8. 50 IP phones on 2 different subnets. System is hooked to a PRI circuit for trunking. Users have desk phones and some are multi device twinning to a cell phone. Router exists at both buildings. Both routers are WatchGuard. Main router is a Firebox...

We just converted our entire company to Hot Desk ACD and it is reeking havoc with our CSR people. Call History changes, login and logout procedures and abilities change. You have to purchase extra licensing to convert from traditional ACD to Hot desk ACD (that was a fun one to discover during...

Long key press did the trick. Not sure how why i couldn't find that initially. Thanks.

Several of our office girls have the new 6940 touchscreen phones. They want to be able to press and hold on of the blank key spaces and set it up as a speed call. They don't want to have to call I.T. every time they need a key changed. User guide says that you can program feature keys on the...

I'm betting you already have the answer but i would say setup a seperate grounding bar in the comm room and ground to that. Keep it separate of the electrical system to prevent power feedback and possible damage in the event of a power spike or short,

I can tell you that the amount of traffic will dictate how beefy a router you need. I had a former client that was using a linksys n900 router for all their IP and Voip traffic in a fledgling call center environment. They burned up the router and we had to put in a Netgear AC 1250 till we could...