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After creating can we delete the same and How ??

Hi guys thanks for all your support .My problem was actually what 3tdp33ler is mentioning .But doing BTS also the pro was not resolved . Now I hv created a mailbox for the ext and conf FNA and FBA to the mailbox . My problem is resolved now. Thanks every body

We have a Nortel Meridian 61C and Nortel Symposium Server 4.0 Our agents use M3903 phones. Key 0 is the ACD-DN key and Key 3 is the DN Key. If all the agents of a skillset are busy on outbound calls (which require activating the DN key), is it possible that once an ACD call lands, it can be made...

Yes, all other ckts are analog loop start and are working fine .Could it be a hardware fault.I hav plan to replace the hardware 2moro.

This to add that it is analog XCOT ckt.All other ckts of that card are working fine.

Hi and Happy New Year to all of you.In one of my site is facing of lockout quiet often .This has started after upgradation of system from 11E to 11c Rls 4.Every time I need to disable and enable it to work. TN 006 0 00 02 TYPE COT CDEN 8D CUST 0 XTRK XCOT FWTM...

To transfer a call, we press the 'Trans' key, dial the desired number and wait for response. Once we get a response, we press the 'Trans' key again to complete transfer. If we get a busy tone from the called end or due to any reason the transfer can not be completed, the DN key (next to which a...

Is it really so that no one has ever tried to send CLI over PRI TIE trunks and see what actually appears on the called party phone?

DAPC is set to 'NO'. There is no entry against RCAP and I can't see any relevant input for CLI either.

We have a Mer 61C. The CLI set in the CLID table works fine for outbound calls dialed over routes and trunks defined as DID, but does not work with routes and trunks defined as TIE. Can anyone help?

Meridian 61C VERSION 2921 Release 3. After a recent upgrade everyday, at random, some of the phonesets(M3903) get hung. The display goes blank, no voice, but the phone remains alive. It's status is shown as IDLE. The menus can be accessed using the phoneset buttons. Even a call can be dialed and...

We have a PRI circuit configured as TIE and belonging to a specific rout. We want to reconfigure it as DID and reassign it another rout. What are the changes and in which LDs we need to do? Please help.

I am sorry, the problem continues. It is absolutely fine with DID routs and trunks. This happens for only TIE routs and trunks. Can anyone help?

We have ISDN PRI circuits, on which we requested the service provider to send CLI for outgoing calls. But the CLI does not pass up to the called party if on the originating set (Nortel 3903) has DDGD in CLS. When it is made DDGA, then 4-digit DN gets superimposed on the last 4 digits that the...

nortic, Thank you for your advice. We will try out as you have suggested. Old Rolmen Working On Nortel, Thank you for your response. We call the IVR over T1 Trunk.

nortic, Thank you for your response. The information you have asked for is as given below: VERSION 2911 RELEASE 25 ISSUE 30 + MDCS03 AP00 PSWV VERSION: PSWV 53 IDLE_SET_DISPLAY BNKe ==================================== FSUM Details ==================================== **M3902 SUMMARY 040...

We have a Meridian 61C and M3903 phones. At times the 'Conf' key does not work. It happens randomly with any phone set. It is also observed that very frequently when we interact with an IVR and have to press buttons for DTMF, we don't get the desired effect. Sometimes the tones are clearly...

Can anyone help by spelling out the steps involved in configuring an analog (500) telephone set as ACD phone? How can ACD calls be forwarded to another DN?

Reusser/ janaya Thank you for your response. The prompts for FEDC and NEDC are not appearing in the RDB in my system. Can it be because we are using ISDN? Is it possible to set up a conference from a DN with two external numbers and then remove myself from the conference ensuring that the two...