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Kyle555 I have checked the Alcatel docs and it does not look like the phones can be SIP I no longer work for a vendor but cant change the setting :)

I no longer work for a vendor as my profile states :) I no longer work for a vendor but cant change the setting :)

Does anyone know if Alcatel IP Touch phones (4028, 4028, and 4018's) are compatible with the Avaya Aura ? And if we did a staged change could the Alcatel run in parallel to the Avaya ? Thanks

Just an update The incompatible issue was resolved with an upgrade to 10.1.0.1 with a hotfix patch supplied by Avaya. I am still working on the MOH issue.

Hi Voip Numpty The more pressing issue is the calls dropping, here is what Avaya have come back with so far. (sorry it wont allow me to put the screenshots of the wireshark) We have looked at the traces and have made some initial observations which may be key. sip.Call-ID ==...

Thank you IPGuru

Hi IPGuru An upgrade was done on Wednesday to V 10.1 and this has not resolved the issues.

Hi rabb2004 This is currently with Avaya tier 2, I will post any resolutions I get.

Having to re post as my traces where too long, try again I have a customer with some odd issues that started around Christmas, Was working fine before and no changes where made to the IPO or SBCE around this time. Some issues are when our customer call another company, the call is answered ok...

This is not a fault , just need to know why it is happening. I have an IP Office with 10.1 using SIP trunks from Gamma. A user has a speed dial named for ex Joe Blogs he uses the speed dial to call the display on his phone shows Joe Blogs until the call is connected then the display name...

Thanks all for your help I added a static route to the ipo of 192.168.44.0 255.255.255.0 192.168.42.254 gave my laptop an ip on the .44 range with default gateway of 192.168.44.254 And I can connect and ping the ipo from any port on the switch Thanks again

Thanks tommy, I'll try this first thing

Hi snowman Yes the switch sets itself with voice vlan 42 and data vlan 44 I have set my laptop with an ip on both but can't see the iPo What route would I need to add to the iPo ?

Hi I have set up an iPo on 192.168.42.1 with dhcp An Avaya ers3500 switch on 192.168.42.254 / 192.168.44.254 Ip phones are registering to the iPo with no issues and I can log them on and call between them. When I connect my laptop to the switch I cannot ping the iPo or find it with manager...

Hi Kyle Do you have instructions to do this, The one online is very vague about commands

I am trying to upgrade an SBCE from 6.2.1 Q18 to 6.3.0 Q19 Using https://support.avaya.com/downloads/download-details.action?contentId=C20141029921529630_9&productId=P0997&releaseId=6.3.x It uploads the new software then tells you to go to the migration page which I do , log on accept...

Hi Monty / Anyone When installing the Utility OVA the engineer choose the option "Utility Server Only " The default option is "Full Functionality" Does anyone know if choosing the Utility server only would cause the utility to be un contactable ?

Hi Monty We did not try this, We have no remote access at the moment but the engineer will be on another site on the same network tomorrow so will ask him to try. Thanks

Hi One of our engineers has just deployed 3 new CM7 LSP's When building he had a mini network set up with the gateway going into a small switch and his pc set to the same range and he could connect and setup the utility server with no issues. Now all 3 are on the customer sites we cannot ping...

Thank you amriddle