Having to re post as my traces where too long, try again
I have a customer with some odd issues that started around Christmas, Was working fine before and no changes where made to the IPO or SBCE around this time.
Some issues are
when our customer call another company, the call is answered ok but if the other company then transfers the call internally the call cuts off with a message on our customer phone "Incompatible"
If they call a company with an AA and choose an option the call cuts off with the message "Incompatible on the display
If they call a company and are put on hold they hear their own MOH not the far ends.
This is a IPO 9.0.5 SBCE using Gamma
On the attached trace the two test calls where to 01458831742 and 01925286520
Any help would be appreciated
Thanks
I have a customer with some odd issues that started around Christmas, Was working fine before and no changes where made to the IPO or SBCE around this time.
Some issues are
when our customer call another company, the call is answered ok but if the other company then transfers the call internally the call cuts off with a message on our customer phone "Incompatible"
If they call a company with an AA and choose an option the call cuts off with the message "Incompatible on the display
If they call a company and are put on hold they hear their own MOH not the far ends.
This is a IPO 9.0.5 SBCE using Gamma
On the attached trace the two test calls where to 01458831742 and 01925286520
Any help would be appreciated
Thanks