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This one cost me more than a couple hours lol. d100 will not work out of the box with IPO 9.1. You have to get it working on a system with 9.0.5 first, then install it on 9.1. https://support.avaya.com/kb/index?page=content&id=SOLN264719&pmv=print&impressions=false&viewlocale=en_US

Set up your second AA, put it as your out of service AA. Build your shortcode for turning on out of service for your primary aa. Set a selector code to in your AA to transfer and put in the shortcode to turn on your out of service which is built to go to your other aa. For security you can build...

My bad then. Thanks for the info Will try that to see went through 3 tek support people. Will call them and update them too. Anyone have any news on when they might update the d100 feature buttons to be able to use features like a call park appearance?

Do not know if this has been covered, but tek support told me the network was blocking my d100 base from connection to ip office or it was a defective unit. They had walked me through resetting with the reset on the base unit itself. I realized when i took the unit back to my office that the...

Cisco Small Buisiness RV 402 is a low priced router on Amazon that I have had good luck with.

Buy your product from a vendor with good tech support. Have had good luck with Jenne. Taking a certification course from, like recommended above, is also a great way to get to know the guys and make some new contacts.

Thanks Westi, How do you run them tandem? That would definitely be a help in more than one scenario.

THANKS AGAIN AVAYA!!!! I guess getting us to beta test the ip office for free was not costing us enough money, so lets take the only good tool we have given our buisiness partners and nerf it. Is there anyway to change the help on 9.1 back to 9.0? Avaya not wanting to spend the money to add the...

Thanks everyone, confirmed what i suspected. will be creating a vpn tunnel between two vpn routers. Would love to use a vpn phone, but not going to risk that as last time i tried one i lost my butt. 2 weeks and 3 tek supports and never did get it working. Cost me too much to try lol. Thanks for...

thanks ipolmans, that is what i found out too. Does not look to hard to setup, but you have to use a 9600 series phone. It is h323 and you use remote worker. Not a good solution for alot of phones. And you are right, it is not near as secure as the traffic is not encrypted. You get 4 remote...

Had alot of trouble and never did get the vpn phones working on another job. Avaya's list of recommended vpn routers was outdated and could not get decent tech support on getting the phone working. I am sure it is better now. They were trying to keep from changing out the router on the head end...

Had a customers coumputer guys ask me if I had to have a vpn to install a couple of ip phones at a remote site or if they would work on a DMZ. Not familiar with a DMZ but guess it is more like port forwarding with less overhead than a VPN and would keep the customer from having to buy a new router.