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I wanted to provide as much specificity as possible so it was clear as to what led us to this probable resolution. We have been pulling our hair out since late January 2024. We installed the 500v2a on 1/18/24. No issues. One week later, we were called by the customer who reported a severe static...

According to a tech support specialist from one of the authorized Avaya Distributor, there is a “conference chip” located on the TDM Bus within the IPO 500v2a that may be defective and may be causing the loss of audio whenever an internal station to station call is attempting to be recorded in...

Recording is just set to normal “ON” for all Avaya digital Station Users and set to record “Internal” calls only. We have 4 channels for VoiceMail Pro. We checked utilization during the test calls where audio fails between station users and the utilization is only at 25%. When we turn recording...

Avaya IP Office 500v2a R11.0.4.8 Installed on 1/18/24 to replace an old IP Office 500 v2 R11 Running VoiceMail Pro R11 on a Dell Sever. We are using Digital 1408 and 1416 Digital Phones Issue: When placing internal station to station calls, the receiving party hears their Avaya desk phone ring...

What are the major benefits of upgrading from Avaya Definity Prologix R9.5 to R12

Please be so kind ss to contact us directly at (718) 494-1022 to discuss. Thank you, Christopher Marino Tektips Handle: cjm8535

We are searching for an Avaya TN2402 R11 Processor with its associated Flash Card and 475 Port Capacity. Thank you, cjm8535

Searching for an Avaya TN2402 R11 Processor with Flash Card and 475 Port Capacity

We are using SIP Trunks interconnected to an Avaya PRI Card in the Avaya IP Office 500v2 R11

I recently upgraded my client’s Avaya IP Office from R10.1.3 to R11. The client has utilized the Mobile Twinning feature with no issue since they were on R9 with no issues. Unfortunately, since the upgrade to R11, the client is experiencing an issue whereby twinned calls that are answered on...

My client has an old Definity ProLogix G3csi 3-cabinet system equipped with a TN2402 Processor in Cabinet 'A' and running Release 9.5. I just swapped out five (5) old Avaya 6424D+ Digial Phones with five (5) Avaya 2420 Digital Phones. Since the 2420 is not supported in Release 9.5, in system...

Tommy: Thank you. I will work with their tech tomorrow to make sure these items that you have provided are properly in place. By the way, I have another tenant on this Avaya IP Office. After hours last week, I took their standard working PRI T1 and plugged it directly into Port 9 of the new PRI...

Tommy: Thank you. I have already advised them to try handing me off a Crossover Cable to the IP Office. In the interest of time I brought one to the site and already tried myself using a the Crossover cable between the Telco Service Provider's Adtran Total 924e Router and the IP Office. My...

I have an Avaya IP Office 500v2 running on R10.1.3. The Telco provider is supposed to be delivering us eight (8) SIP Trunks via a PRI handoff. Per the Telco provider, apparently, the circuit has been delivered by Verizon / XO Comm as "Clear Channel". Within the building's serving Telco House...

Is it possible to download call data from Avaya ContactStore to an Excel or CSV file format?

You were correct. I am physically on site today with direct access to the Avaya IPO System, and can now plainly see that it is a resolution issue due to their current use of TeamViewer. Thanks again. chm8535

OK. When I am physically at their office tomorrow with direct local access, I will be able to check this out myself first hand. We have direct IP access to quite a few of our other Clients' Avaya IPO Systems, so when I get back to my office tonight I will log in to a couple myself and look for...

What you are seeing on the screen shot is a remote access session via TeamViewer that this new client asked us to use until we get a direct IP access connection from their IT company sometime this week. Thanks.

I added the "User" feture button with the an Action Data of X-308 which is the ext. assigned to the customer's Analog Polycom. I assume that when you say to "enable one touch transfer", I add "Enable_OTT" as a "Source Sumber" in his main digital X-307 settings. When I implement / merge this new...

There does not appear to be a button tab on this screen to "Display All Buttons". Please refer to the attached photo of the screen shot and advise. Thank you. cjm8535http://files.engineering.com/getfile.aspx?folder=6d84e28b-df0b-4f46-94e7-7fa125352cf5&file=image.jpeg