Avaya IP Office 500v2a R11.0.4.8
Installed on 1/18/24 to replace an old IP Office 500 v2 R11
Running VoiceMail Pro R11 on a Dell Sever.
We are using Digital 1408 and 1416 Digital Phones
Issue: When placing internal station to station calls, the receiving party hears their Avaya desk phone ring, but when answering the call, is unable to hear the calling party calling from their Avaya desk phone. We have call recording turned on for each user extension to record internal calls that are captured in VoiceMail Pro. When we turn off call recording on each user station to test, the issue resolves. Please advise if you have experienced similar issues with this scenario. Thank you, CJM8535 My e-mail address is cjm8535@gmail.com
Installed on 1/18/24 to replace an old IP Office 500 v2 R11
Running VoiceMail Pro R11 on a Dell Sever.
We are using Digital 1408 and 1416 Digital Phones
Issue: When placing internal station to station calls, the receiving party hears their Avaya desk phone ring, but when answering the call, is unable to hear the calling party calling from their Avaya desk phone. We have call recording turned on for each user extension to record internal calls that are captured in VoiceMail Pro. When we turn off call recording on each user station to test, the issue resolves. Please advise if you have experienced similar issues with this scenario. Thank you, CJM8535 My e-mail address is cjm8535@gmail.com