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What level of integration are you looking for? There are certainly paid solutions out there.

(We don't use overflow time, we use no answer time and immediate overflow.)

Thanks for the reply, am I interpreting the help documentation incorrectly? "What Happens When a Call Overflows? An overflow call is presented to available group members as follows: Once a call overflows, it is presented to the first available member of the first overflow group listed. The...

Hello, I am trying to configure our huntgroup overflow settings with more granularity than the stock Manager app seems to allow. Has anyone successfully used VMPro as an alternative to the huntgroup overflow settings? Some things I'd like to do: Maintain the ability to log a user off after...

Perfect, thanks TTT!

Hello, We recently updated our VMPro menu and we removed the ability to dial extensions directly from the main menu, they now how to press 1 to go to a sub menu to do this. We also added new options. Our extensions include the ranges, 4XXX, 6XXX, 8XXX. The problem is that users are still...

I have some shortcodes setup in VMPro, is there any way to program a button to send the current call or call on hold to that VMPro shortcode? Similar to how in the incoming call route we send calls to that shortcode? Happy Halloween.

Hmm, maybe the duplicate error was just a result of not running validation after saving the copy that I edited. It sounds like it works as I thought it did.

How do you block multiple numbers using ICR when Avaya indicates you cannot have duplicates using the * for incoming number?

It is surprising there wouldn't be some way to do this with shortcodes.

I'm looking for one button to do both the transfer and the dial. Is that possible?

Assuming it is possible, can someone please explain how to program a transfer button which auto-transfers to a specific extension? I'd like a button which transfers the current call to ring to a specific huntgroup. Thanks!

I completely agree, for $34,000, we could hire a development firm to create something custom that works just as well if not better. Really hoping for something < 10K.

I believe Chronicall has a feature to import SMDR data. I don't know enough about CCR, perhaps there is a way to dump the historical data as SMDR.

Does anyone have any recommendations for software to integrate Dynamics CRM 2011 and IPO 8.1? I looked at http://www.qgate.co.uk/products/qgate-products/intelli-cti/intelli-cti.aspx and very much liked their product but with 120 users, they are overly expensive at 34 grand.

Awesome idea. Thanks!

We have VM Pro by the way.

Is there a way to do this? Either by cycling through a list until someone picks up or to ring them all simultaneously? I'm hoping to avoid having to buy an additional service for this. We are using IP Office 8.0.

(Avaya IP Office 8.0(44))

Hello, I've got 1 HG (Sales), 10 Menu's (brands) which route to that sales HG (tagging the call with the brand), and I've just been tasked with introducing 10 new HG's (one unique ICR number per group, per brand). The new HG's are specialty groups, still sales but the staff in them have met...