VMPro Replace Huntgroup Overflow?

[altmank]

Hello,

I am trying to configure our huntgroup overflow settings with more granularity than the stock Manager app seems to allow. Has anyone successfully used VMPro as an alternative to the huntgroup overflow settings?

Some things I'd like to do:
Maintain the ability to log a user off after not answering an overflowing call.
Use a different no answer time than the original huntgroup when overflowing to other groups.

 

[amriddle01]

You already can overflow to different groups for different amounts of time, they needn't be the same

 

[altmank]

Thanks for the reply, am I interpreting the help documentation incorrectly?

"What Happens When a Call Overflows?

An overflow call is presented to available group members as follows:

Once a call overflows, it is presented to the first available member of the first overflow group listed. The Ring Mode of the overflow group is used to determine its first available member. However the No Answer Time of the original targeted group is used to determine how long the call is presented."

 

[altmank]

(We don't use overflow time, we use no answer time and immediate overflow.)