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I found it, DISA Module. Thanks for the help.

I am sure this is possible. I need to have our staff dial in on one of our DIDs and be given a dial tone to call out so that our caller ID is displayed instead of their cell phone number. I was thinking I could create a DID that forwards to a ext with forwarding turned on pointing at 8N for...

Actually was a firmware bug on the Avaya 9608 phone. Upgraded to the latest and works perfectly. Thank you derfloh for your help.

You are definitely on to something, I had DPD turned off yet it was set to 10 Minutes. I turned it on and set it to 1 hour. I have now passed the 10 minute mark without a reboot. Sounds like a bug in the SonicWall... I appreciate the comment as I have been banging my head for 2 days now.

Every 10 minutes of idle time, the phone reboots for no apparent reason. This is a new setup using a SonicWall NSA2600 with the GroupVPN. Once connected the phone works fine and if you are on the phone, it will not reboot. Am I missing a keep alive setting or something? Softphones over the...

derfloh, I checked Softconsole and do not see this as an option. How exactly could this be done? I only found that you can take a group in and out of service. Thank you for your assistance.

I will see what Softconsole can do as we use that to watch Call Queues. I do not want to give her Manager as she is not at that level and others may need to be involved. I was hoping to make buttons for each extension on her phone to Hunt Group Enable each user.

So management posed the question is we could setup buttons or some other functionality to allow the manager of the call center to remotely (from her phone) Hunt Group Enable different staff extensions. I figured there was a short code to do this and it wouldn't be a big deal, but I may be...

VM Pro 7.0 (28) IP Office 7.0 (5)

You are not understanding me, I am breaking out of a VM Box to a Huntgroup.

When you receive the VM Message such as " This is Jen, please dial 0 now if this is an emergency otherwise leave me a message after tone" and you press 0 during it, you get dead air, if you press 2 or 3 then it jumps you to after the tone and states please dial 2 then 3 to rewind to the...

We have an IP Office 7 with VM Pro 7. I have setup the DTMF Breakouts for dial 0, 2, & 3 to all go to the same place but none of them seem to work at all. If you press 2 or 3 then you get VM features of forward and rewind. Dial 0 gets you dead air or invalid option. I setup the DTMF...

Below is the quote we received. When we purchased the system at the end of last year, we bought 5 years of complete hardware replacement through the vendor for what I thought was a very reasonable price. Headquarters- Burnt Hills, NY 12027 Product Code Qty Description Unit 270399 1 IPO...

What they are saying is that Avaya is mandating that we purchase support before allowing us to do the upgrade??? Has anyone else heard this? The technician I talked to stated 2-3 hours for the updates and I would provide a staff members at each site for testing. Thanks

We purchased our system in December of last year and it was installed in January after 8.0 was released but was installed at release 7. I had requested 8 to be initially installed but convinced it wasn't fully tested and I should wait until the first quarterly update. I have now been sent a...

I have an analog phone line setup to remove the need to dial 8 but if the phone number happens to use a valid extension then it ignores the dial out and calls the extension. Example: analog line dials 15162345678, 1516 is a valid extension, then it dials the extension and ignores the rest. I...

Our staff has been forwarding me voicemails that are jumpy/skipping so information is missing. Usually it is only a 1/2 second to a second but it happens alot during the caller's return phone number. Anyone have any thoughts? Anymore info that would help? Thanks

This only happens occasionally. Is there a way to separate internal and external calls such as an intercom bottom?

Here is the scenario: Receptionist phone receives calls from the main queue. The Busy on Held setting is enabled so that she can place a call on hold without receiving the next call in the queue. She places the call on hold, calls another employee and is waiting for a call back to deal the...

We are a large group with 15 Doctors, each with there own staff member, so the calls do come into 4 different mailboxes based on the reason through the autoattendant but then one staff member routes those vms from those main boxes to the indiviual doctors staff members. 80% of our patient base...