cjjones1100
IS-IT--Management
We purchased our system in December of last year and it was installed in January after 8.0 was released but was installed at release 7. I had requested 8 to be initially installed but convinced it wasn't fully tested and I should wait until the first quarterly update. I have now been sent a quote less than a year later to update 3 units and 1 VM server from 7 to 8.1 for a whopping $3000... They are telling me that I must buy Avaya support now shown in the quote below. Are they blowing smoke out my ass?
"Attached is a quote to upgrade all locations to IP Office R8.1. There is now an Avaya mandatory support requirement when upgrading to R8.x."
2nd question: Can I contact Avaya directly to get my licenses updated to 8.1 and just do the upgrade myself?
Thanks,
Chris
"Attached is a quote to upgrade all locations to IP Office R8.1. There is now an Avaya mandatory support requirement when upgrading to R8.x."
2nd question: Can I contact Avaya directly to get my licenses updated to 8.1 and just do the upgrade myself?
Thanks,
Chris