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Upgrading from 7 to 8.1 new support requirement??? 1

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cjjones1100

IS-IT--Management
Feb 21, 2012
25
US
We purchased our system in December of last year and it was installed in January after 8.0 was released but was installed at release 7. I had requested 8 to be initially installed but convinced it wasn't fully tested and I should wait until the first quarterly update. I have now been sent a quote less than a year later to update 3 units and 1 VM server from 7 to 8.1 for a whopping $3000... They are telling me that I must buy Avaya support now shown in the quote below. Are they blowing smoke out my ass?

"Attached is a quote to upgrade all locations to IP Office R8.1. There is now an Avaya mandatory support requirement when upgrading to R8.x."

2nd question: Can I contact Avaya directly to get my licenses updated to 8.1 and just do the upgrade myself?

Thanks,

Chris
 
Below is the quote we received. When we purchased the system at the end of last year, we bought 5 years of complete hardware replacement through the vendor for what I thought was a very reasonable price.


Headquarters- Burnt Hills, NY 12027

Product Code Qty Description Unit
270399 1 IPO LIC UPG R8.1 $199.00
271608 1 IP500v2 Office - Co-Delivery 24x7 Rem Supp + Upg 1 YR $275.00
LB-ABS 1 Installation $625.00

Schenectady - Schenectady, NY 12308

Product Code Qty Description Unit
270399 1 IPO LIC UPG R8.1 $199.00
271608 1 IP500v2 Office - Co-Delivery 24x7 Rem Supp + Upg 1 YR $275.00
LB-ABS 1 Installation $625.00

Saratoga - Saratoga Springs, NY 12866

Product Code Qty Description Unit
270399 1 IPO LIC UPG R8.1 $199.00
271608 1 IP500v2 Office - Co-Delivery 24x7 Rem Supp + Upg 1 YR $275.00
LB-ABS 1 Installation $625.00 $625.00 $625.00

TOTAL $3,297.00
DISCOUNT -$389.40
TOTAL $2,907.60
 
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