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Thank you

Where are the auto attendants stored at on the phone system? The voicemail card?

Thanks Tom that would make sense. Is maintenance busy something I can control?

When plugging an analog phone into a direct trunk port on the phone switch, I hear nothing. A couple weeks ago, when plugging an analog phone into the same ports, I could hear a dial tone and was able to determine which port was assigned to a certain number. The phone system seems to be...

I apologize. I guess I misinterpreted the calls I was tracking from an outside line. I see how the pool system works now.

I printed the general trunk info and it shows that outgoing calls are using the first slot. This is how it is set up on our main site. However, when calling out from this specific site, it is using trunks that aren't listed to have any pools assigned to them. Does anyone know why this is?

A Pool Absorb Other Digits FRL Call type Start Pattern A 1)70-- 00 -------------------- 2 BOTH --:-- A A 2)895- 00 9p------------------ 2 BOTH --:-- A A 3)---- -- -------------------- - ----- --:-- A A 4)----...

Yes, I see that. The other site we have only picks from a list of 5 trunk numbers. I am having trouble recognizing the distinctions.

Thank you Telecom. However I checked into this and it shows 5 trunk lines that use pool 70 and the rest 895. When calling out though, there are at least 8 numbers that are recorded when calling an outside line.

I have a phone system with 3 active slots for incoming and outgoing calls. We did some testing with the numbers to see which outgoing trunk lines were used by calling an outside phone number, and it seems like the system grabs from each card depending on which line is available. We recorded...

I tried printing the group page members but nothing is shown. I'm not sure how to add/delete the users either.

How might I get to the settings to change that?

When calling specific extensions, instead of connecting to the extension it activates the entire intercom on several phones. It only does this with certain extensions I call to. I looked in winspm and couldn't find any connections with calling or coverage groups. Any suggestions?

We have a direct line that has a trunk number connected to my site, that needs to ring at the other site. The phone will not be by anyone to forward the call to.

Thats the far end system that I just posted. My end is in the 100 extensions. We have a trunk over here that needs to be forwarded to a 200 extension on the other system. Im sure theres an easy way to do this, but I am relatively new to it.

I changed the 200 to 221, but it won't let me changed 223 to 299. It says it conflicts with the non local dial plan. The dial plan doesn't show any numbers past 238. The dial plan is scattered. Heres part of it: A ID #: 1 200 7300 ID #: 2 201 7301 A ID #: 3 202...

We have 2 buildings connected with the Merlin system. One site(mine) has extensions in the 100s. The other site has extensions in the 200s.. I printed out the system directory of my site and its showing that we have one 200 number that was changed from 140 to 205. How can I change an...

How would I transfer an extension through a T1 card? We have a phone system at different sites. They are connected through a T1 card but Im not sure how to link an extension from site to site.

We have a past employee that has an extension we need to hook a direct line to. We had her old direct line disconnected from the outside. However, we hooked up her old extension to a modem line thats connected inside our phone network. My question is, how can I get the modem phone line to...

Oh I see. Yes, all the information you provided is helpful. Thank you a ton.