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Thanks for the info! I'll give those a try once I get the OK to reset the inbox. Now that we know there's messages in there, they want to give them a listen to make sure nothing important is in there. I'll revert back once it's complete. Thank you!

Hey AmRiddle01, Thanks for your reply. Maybe there's an issue with this mailbox then. We've changed the name twice the previous employee left. When someone leaves, we change the name to ExtnXXXX (where XXXX is the extension number) so we know it's an available extension. And then we changed...

Hey Tek-Tips, I'm surprised that I haven't run into this before, but I have a new user who is taking over the extension of a previous employee. We got the phone all set up in the new users name and reset the passcode for the voicemail. However, the outgoing recording is of the previous user...

Thank you DanACS! That worked flawlessly! Thank you again!

Hey All, I've just configured 7 9620L phones and I'm running into a weird issue. We hooked up two of the phones on the same Internet (outside) connection. The phones boot, make the VPN tunnel, and receive/send calls just fine. If I dial an Internal phone number, I can get voice with great...

Hey Austin, Thanks for your reply. The R7 is the one that just came out? If so, we just upgraded from 5 to 7. I'm relatively new to this, I mostly deal with SysAdmin stuff...so please pardon my ignorance. This audio codecs gateway is something that won't be needed in R8 (allegedly?) Sorry, I...

Hello Tek-Tippers, I have a question for those of you who have way more experience than I...I'm wondering how I can get the "Play on Phone" feature in Outlook to work. I've set up the Voicemail to Email feature and UMS on Exchange. There's the "Play on Phone" feature that doesn't do anything...

Thanks everyone for your help! My boss is happy as a clam right now...which is good around Xmas bonus time! Thanks again, everyone!

I've just installed Outlook 2010 on our Voicemail server, selected "MAPI" and it working like a dream now! This is my first time using this forum, what are the next steps to show that this thread is resolved?

Hey all, Thanks for your messages overnight. I've rebooted the whole system to no prevail. The only thing I've done in IP Office was put my email address in on the voicemail tab under Users and set the Voicemail email setting to "forward" In Exchange 2010, I set up a receive connector to...

I'll try that later this evening after the users have gone home. It's 3:15PM here...so we're still all using the phone system pretty heavily. I'll report back with any findings in the morning. Thank you AACon!

I have the IP Office set to reboot tonight at 8PM. I just tested again and let the unread voicemail email sit in my inbox for 10 minutes and it never showed up on my phone or the light. I've confirmed that the service account used for the Voicemail service has full access to my inbox in...

And it's set to forward now, but what happens with that is a voicemail comes in, and there's no MWI. If I pick up the phone and check my VM (or use the Visual Voice) the system will tell me that I have no voicemails. The only indicator is that I get an email with a .wav attached. So, with...

Yeah, the phone and the email have nothing to do with each other. Depending on the option set in IP Office Manager (Off, Copy, Forward, Alert) I'll get a different response on how it handles the voicemail (as described in my first post). Its either that the VM goes into the email and doesn't...

Hey AACon, Thanks, I've gotten all of the prerequisites in place as per the "Exchange 2007" guide. Unified messaging is installed, and we are licensed for UMS in IP Office. The dial plan has been created and the Voicemail Service Account has been given full access to my inbox (I'm only testing...

Hey All, We've just upgraded from Exchange 2003 to 2010 SP1. We also just updated our IP Office from 5.0 to 7.0. Thankfully, this thread got me to a point where I could get the voicemail delivered to a users inbox...but here's the problem and I can't find anything on it online: • If I turn...