Exchange/IP Office/VMP connectivity 2

[TriZzz]

Hey All,

We've just upgraded from Exchange 2003 to 2010 SP1. We also just updated our IP Office from 5.0 to 7.0.

Thankfully, this thread got me to a point where I could get the voicemail delivered to a users inbox...but here's the problem and I can't find anything on it online:

• If I turn Voicemail Email off then the phone works as normal. Red light indicates VM. Listening to the VM on the phone turns off red light. No email involvement.
• If I change it to “copy” then I get the red light…and the voicemail in my email. Listening to email in Outlook has no effect…the message and red light are not gone until it’s cleared out manually from the phone.
• If I change it to “forward” then I only get an email with a .wav attachment in my voicemail. The phone shows that I have 0 voicemails.
• If I change it to “alert” then the email doesn’t have the attachment, it’s just an email to let me know that there’s a message on my phone.

Is there a way to set up so that when we get a voicemail, the red light comes on and the email in our inbox, and once the email is marked as “read” then the red light goes away? The same way it worked with the IMAP inbox…but in a user’s regular inbox?

Thanks for your suggestions,
TriZzz

 

[AACon]

You'll need UMS (web voicemail) licenses, plus unified messaging installed on the exchange server, plus dial plans etc etc etc. It's not easy to do right off the bat; takes a bit of exchange know-how.



-Austin
ACE: Implement IP Office

 

[TriZzz]

Hey AACon,

Thanks, I've gotten all of the prerequisites in place as per the "Exchange 2007" guide. Unified messaging is installed, and we are licensed for UMS in IP Office. The dial plan has been created and the Voicemail Service Account has been given full access to my inbox (I'm only testing this with me first before going live with it).

Everything installed and worked as planned per the document, but I can't seem to get the two (phone and email) to work together. My choices right now are one or the other.

 

[AACon]

The MWI can be finnicky...but you're saying its only in one place and not the other?

-Austin
ACE: Implement IP Office

 

[TriZzz]

Yeah, the phone and the email have nothing to do with each other. Depending on the option set in IP Office Manager (Off, Copy, Forward, Alert) I'll get a different response on how it handles the voicemail (as described in my first post).

Its either that the VM goes into the email and doesn't show on the phone. Or it goes both places but you have to manually clear it off of the phone (even if you've read/deleted the email with the VM included) or you get an email that says there's a message on your phone, or you just get the phone MWI light and no email.

I've been told that you can set it up where interacting with the email affects the phone as well. This happened when we were using the IMAP inbox, but not in Exchange.

 

[AACon]

With UMS it has to be on forward as per the documentation.

-Austin
ACE: Implement IP Office

 

[TriZzz]

And it's set to forward now, but what happens with that is a voicemail comes in, and there's no MWI. If I pick up the phone and check my VM (or use the Visual Voice) the system will tell me that I have no voicemails. The only indicator is that I get an email with a .wav attached. So, with "Forward" it's definitely either the telephone or the email.

 

[AACon]

There can be a several minute delay before the ip office knows about the message it just sent to exchange; like I said its finnicky. I would check that the voicemail pro service is running as the same user that is configured for the outlook/mapi client on the voicemail system. Then reboot everything.

-Austin
ACE: Implement IP Office

 

[TriZzz]

I have the IP Office set to reboot tonight at 8PM. I just tested again and let the unread voicemail email sit in my inbox for 10 minutes and it never showed up on my phone or the light.

I've confirmed that the service account used for the Voicemail service has full access to my inbox in Exchange. I'm so lost right now...I've followed all of the instructions.

 

[AACon]

Yep try a reboot of everything (including voicemail) see if that kicks it in the arse.

-Austin
ACE: Implement IP Office

 

[TriZzz]

I'll try that later this evening after the users have gone home. It's 3:15PM here...so we're still all using the phone system pretty heavily. I'll report back with any findings in the morning.

Thank you AACon!

 

[Bas1234]

Where did you setup the voice to email?

In the VMPro or on the IPO, try to let VMPro send the email.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[ewshetlon]

Did you have to purchase a Enterprise CAL device or user CAL license on Exchange 2010 in order for VM Pro to communicate properly to it?

 

[Telecomboy]

Like BAS said, you need to set-up vm to email in vmpro not manager. Manager is used if you do not have vmpro.

 

[AACon]

If he has everything setup as per the document, then he SHOULD have it setup with a MAPI client, NOT in voicemail pro, even though you need to verify that it is using MAPI in vmpro. I even said to check the mapi client on the voicemail server. Pfft and you got a star for that.

-Austin
ACE: Implement IP Office

 

[tlpeter]

Here you go


BAZINGA!

I'm not insane, my mother had me tested!

 

[TriZzz]

Hey all,

Thanks for your messages overnight. I've rebooted the whole system to no prevail.

The only thing I've done in IP Office was put my email address in on the voicemail tab under Users and set the Voicemail email setting to "forward"

In Exchange 2010, I set up a receive connector to allow anonymous submissions from the Voicemail server.

On Voicemail Pro, I had to go into the preferences and set up the SMTP to my mail server. The MAPI tab is greyed out and will not let me edit it.

Is that my problem? That I haven't done anything in the greyed-out MAPI tab in Voicemail Pro?

Thank you all again, everyone here seems so helpful!

 

[AACon]

Uhg YES that is the issue. You have to have a MAPI CLIENT on the VOICEMAIL PRO PC (like I said) that is logged in as the voicemail services account! SMTP won't work, it has to be MAPI (outlook).

-Austin
ACE: Implement IP Office

 

[TriZzz]

I've just installed Outlook 2010 on our Voicemail server, selected "MAPI" and it working like a dream now!

This is my first time using this forum, what are the next steps to show that this thread is resolved?

 

[amriddle01]

This is my first time using this forum, what are the next steps to show that this thread is resolved?

Nothing, you can't close threads or anything, you could just give the person who helped a pink star to show other people who gave the answer you needed, click the "Thank xxxx and star this post!" link beneath the post

Not happy with Avaya ATM....

http://www.ipoffice.tel