Exchange/IP Office/VMP connectivity 2

[TriZzz]

Hey All,

We've just upgraded from Exchange 2003 to 2010 SP1. We also just updated our IP Office from 5.0 to 7.0.

Thankfully, this thread got me to a point where I could get the voicemail delivered to a users inbox...but here's the problem and I can't find anything on it online:

• If I turn Voicemail Email off then the phone works as normal. Red light indicates VM. Listening to the VM on the phone turns off red light. No email involvement.
• If I change it to “copy” then I get the red light…and the voicemail in my email. Listening to email in Outlook has no effect…the message and red light are not gone until it’s cleared out manually from the phone.
• If I change it to “forward” then I only get an email with a .wav attachment in my voicemail. The phone shows that I have 0 voicemails.
• If I change it to “alert” then the email doesn’t have the attachment, it’s just an email to let me know that there’s a message on my phone.

Is there a way to set up so that when we get a voicemail, the red light comes on and the email in our inbox, and once the email is marked as “read” then the red light goes away? The same way it worked with the IMAP inbox…but in a user’s regular inbox?

Thanks for your suggestions,
TriZzz

 

[TriZzz]

Thanks everyone for your help! My boss is happy as a clam right now...which is good around Xmas bonus time!

Thanks again, everyone!

 

[AACon]

I say xmas bonuses all around! Hah! Haven't gotten one of those in 8 years. Bah-Humbug.

-Austin
ACE: Implement IP Office