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Had an incident yesterday where changing a trunk measured field from "None" to "Both" - essentially disrupting CMS reporting. Any ideas what/how it could have been caused? Never seen this before.

I feel a little like I'm looking for the holy grail, but is there a way to integrate LDAP to add/remove Usernames and Passwords for CMS Supervisor R18 database rather than manually adding them?

Have you tried putting the Voicemail number in a Coverage Remote entry and putting that entry into Coverage Path, rather than trying to go direct?

I'm trying to get 1XC 6.2.12.20SP12 registered on a laptop outside the company with authentication with Avaya CES. What ports on the firewall need to be enabled to allow registration to the system? I've already got 1719 to ACM (mapped to an external IP address) and 9443 to CES open and it...

Have they checked it's on the same VLAN as the other phones and the VLAN is routing correctly? Also, check UDP ports 2048-65535 for the RTP traffic. Wireshark the port if needs be...If signalling and registration is getting through, then its the RTP getting blocked somewhere

display inc-call-handling-trmt trunk-group 1 See if there's an entry in there.

I still use VAL manager if it fails on ASA.

Is it possible to schedule a historical report for a previous day but with a time limitation. All I can find is a schedule for a specific day with a time frame or "Yesterday" (which is for the entire day. I want to schedule a report that runs daily for yesterday between 9am and 5pm only. I...

1. Has anyone got any idea how to get the MWI working from FreePBX to CM? (At the moment you dial 83xxx/82xxx from the Avaya and ASM converts it back to 33xxx or 22xxx as it routes to FreePBX/Asterisk) 2. Is there a better way than using a coverage path and remote coverage number to get the...

Hi, We're currently running CMS R18 and Avaya have just released service pack 2 for it and I was just wondering if anyone had installed it and had any issues/fixes with it?

Yeah, I noticed that. Problem is on CM6, the integ-mus defaults to (b)arge and it can't be changed. Plus it's working fine for about 80% of users. Seems to be a problem localized to the IP-network-region, but again, I've made a test region with all the same settings and it seems to work fine.

I have the MOH on 6 boards (TN2501 - All the same Vintage) all in an audio group. Announcement is set to Integ-mus. On three of the boards it's continuing to play. On the remaining three it's restarting the .WAV file every time it requests the music. Already checked the same WAV on each board...

We have over 100 9641g handsets that appear to have touchscreen problems. The phones are on version 6.2313 of the firmware and they work fine after install. But overtime, the bottom of the screen becomes inoperable and all the buttons on the quick panel shift out of sync. Tried the screen...

Server is R016x.00.1.510.1 Firmware on the handsets is 6.2313

I have Avaya 9641G Handsets rolled out to over 3000 users and they all have the 2-Line display for the Quick Touch Panel. However, recently, they have started to cause problems. Pressing the bottom row of buttons, is actually pressing the top line with no way to select anything below that. I...

Yeah two different network-regions and we have 9630 handsets.

It's currently setup as the ESS Server's Virtual IP address. So am I right in thinking that, should ESS kick in, the phones will fail to register?

I currently have two sites running CM v6. 4xG450's at both sites and an ESS. When it was installed, the Survivable GK Node Name has been setup as the Virtual IP address of the ESS servers. Am I wrong in thinking that this isn't correct and the Node should be a Gateway and not the server???

Yeah, done the network map, all phones registered in the same network region as gateway 5,6,7 & 8

Gateway 5,6,7 & 8 are in IP-Network-Region 7 and 1,2,3 & 4 are in IP-Network-Region 6. My phone is in region 7, but the procr is in region 6 and I can't get it to force a call to a region 7 gateway.